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3. MAINTENANCE
There are no user-serviceable parts inside the IRmadilloNA. Please contact Keit or our local
agent to arrange service or repair. Service should only be performed by suitably trained
engineers.
3.1. Service and support contacts
Website:
Postal address:
Keit Ltd.
Unit 4, Zephyr Building
Eighth Street, Harwell Campus
Didcot
Oxfordshire
OX11 0RL
United Kingdom
Telephone number:
+44 (0) 1235 431260
Support email:
support@keit.co.uk
3.2. Maintenance & support programme (MSP)
The MSP is for those customers who purchase an IRmadilloNA and want the assurance that
their instrument will receive regular system maintenance to operate smoothly and
uninterrupted. The service package provides a comprehensive set of health checks, upgrades
and remote support to keep the IRmadilloNA functioning at the highest level.
Keit requires access to the Spectrometer User account on the controller in order to provide
remote support. If this is not possible, any issues will require the system to be returned to Keit
for diagnosis.
For more information about our maintenance & support programme contact Keit using