Kelvinator KGC20BLA, Installation Manual

 Kelvinator Gas Continuous Flow hot water system

  warranty  23 

This document sets out the terms and conditions of the product 

warranties for Electrolux Appliances. It is an important document. 

Please keep it with your proof of purchase documents in a safe place 

for future reference should you require service for your Appliance.

1.   In this warranty

(a)  ‘acceptable quality’ as referred to in clause 10 of this warranty has 

the same meaning referred to in the ACL;

(b)  ‘ACL’ means Trade Practices Amendment (Australian Consumer 

Law) Act (No.2) 2010;

(c)  ‘Appliance’ means any Electrolux product purchased by you 

accompanied by this document;

(d)  ‘ASC’ means Electrolux’ authorised serviced centres;

(e)  ‘Electrolux’ means Electrolux Home Products Pty Ltd of 163 

O’Riordan Street, Mascot, NSW 2020, ABN 51 004 762 341 in 

respect of Appliances purchased in Australia and Electrolux (NZ) 

Limited of 3-5 Niall Burgess Road, Mount Wellington, in respect of 

Appliances purchased in New Zealand;

(f)   ‘major failure’ as referred to in clause 10 of this warranty has the 

same meaning referred to in the ACL and includes a situation when 

an Appliance cannot be repaired or it is uneconomic for Electrolux, at 

its discretion, to repair an Appliance during the Warranty Period;

(g)  ‘Warranty Period’ means:

(i)   where the Appliance is used for personal, domestic or household 

use (i.e. normal single family use) as set out in the instruction 

manual, the Appliance is warranted against manufacturing 

defects in Australia and in New Zealand for the period of 1 year, 

following the date of original purchase of the Appliance. Specific 

components are warranted against manufacturing defects in 

Australia for the periods listed below if there is evidence provided 

to Electrolux that the Appliance was installed by a licensed 

plumber; and in New Zealand if there is evidence that the 

Appliance was installed according to the Electrolux installation 

guidelines which can be inspected on the Kelvinator website;

• Hot water tank cylinders - parts 5 years , labour 3 years

• Continuous  Gas

   - Heat Exchanger – parts 10 years, labour 3 years 

   - all others components - parts 3 years,  labour 3 years

• Heat Pump Refrigerant Sealed System - 2 years parts and labour

• Solar Collectors - parts 5 years, labour 3 years, 1 year for all 

other parts (mounting and connection sets)

(ii)   where the Appliance is used for commercial purposes (including 

being used to directly assist a business or where the Appliance is 

used in a multi-family communal or share type environment), the 

Appliance will then be warranted against manufacturing defects 

in Australia for 0 years and in New Zealand for 0 years, following 

the date of original purchase of the Appliance.

(h)  ‘you’ means the purchaser of the Appliance not having purchased 

the Appliance for re-sale, and ‘your’ has a corresponding meaning.

2.   This warranty only applies to Appliances purchased and used in Australia 

or New Zealand and is in addition to (and does not exclude, restrict, or 

modify in any way) any non-excludable statutory warranties in Australia 

or New Zealand.

3.   During the Warranty Period Electrolux or its ASC will, at no extra charge 

if your Appliance is readily accessible for service, without special 

equipment and subject to these terms and conditions, repair or replace 

any parts which it considers to be defective. Electrolux or its ASC may 

use remanufactured parts to repair your Appliance. You agree that 

any replaced Appliances or parts become the property of Electrolux. 

This warranty does not apply to light globes, batteries, filters or similar 

perishable parts.

4.   Parts and Appliances not supplied by Electrolux are not covered by this 

warranty.

5.   You will bear the cost of transportation, travel and delivery of the 

Appliance to and from Electrolux or its ASC. If you reside outside of the 

service area, you will bear the cost of:

(a)  travel of an authorised representative;

(b)  transportation and delivery of the Appliance to and from Electrolux or 

its ASC,

In all instances, unless the Appliance is transported by Electrolux or an 

Electrolux authorised representative, the Appliance is transported at the 

owner’s cost and risk while in transit to and from Electrolux or its ASC.

6.   Proof of purchase is required before you can make a claim under this 

warranty.

7.   You may not make a claim under this warranty unless the defect claimed 

is due to faulty or defective parts or workmanship. Electrolux is not liable 

in the following situations (which are not exhaustive):

(a)  the Appliance is damaged by:

(i)   accident

(ii)   misuse or abuse, including failure to properly maintain or service

(iii)  normal wear and tear

(iv)  power surges, electrical storm damage, excessive water pressure, 

excessive inlet water temperature or incorrect power supply

(v)   incomplete or improper installation

(vi)  incorrect, improper or inappropriate operation

(vii)  insect or vermin infestation

(viii) failure to comply with any additional instructions supplied with 

the Appliance;

(ix)  quality of water that is not in accordance with the “Water Quality” 

guidelines in the installation instructions;

(b)  the Appliance is modified without authority from Electrolux in writing;

(c)  the Appliance’s serial number or warranty seal has been removed or 

defaced;

(d)  the Appliance was serviced or repaired by anyone other than 

Electrolux, an authorised repairer or ASC.

8.   This warranty, the contract to which it relates and the relationship 

between you and Electrolux are governed by the law applicable where 

the Appliance was purchased. Where the Appliance was purchased in 

New Zealand for business purposes the Consumer Guarantee Act does 

not apply.

9.   To the extent permitted by law, Electrolux excludes all warranties and 

liabilities (other than as contained in this document) including liability for 

any loss or damage whether direct or indirect arising from your purchase, 

use or non use of the Appliance.

10. For Appliances and services provided by Electrolux in Australia, the 

Appliances come with a guarantee that cannot be excluded under the 

ACL. You are entitled to a replacement or refund for a major failure and 

for compensation for any other reasonably foreseeable loss or damage. 

You are also entitled to have the Appliance repaired or replaced if the 

Appliance fails to be of acceptable quality and the failure does not 

amount to a major failure. The benefits to you given by this warranty are 

in addition to your other rights and remedies under a law in relation to 

the Appliances or services to which the warranty relates.

11. At all times during the Warranty Period, Electrolux shall, at its discretion, 

determine whether repair, replacement or refund will apply if an 

Appliance has a valid warranty claim applicable to it.

12. For Appliances and services provided by Electrolux in New Zealand, 

the Appliances come with a guarantee by Electrolux pursuant to the 

provisions of the Consumer Guarantees Act, the Sale of Goods Act and 

the Fair Trading Act.

13. To enquire about claiming under this warranty, please follow these steps:

(a)  carefully check the operating instructions, user manual and the terms 

of this warranty;

(b)  have the model and serial number of the Appliance available;

(c)  have the proof of purchase (eg an invoice) available;

(d)  telephone the numbers shown below.

14. You accept that if you make a warranty claim, Electrolux and its ASC 

may exchange information in relation to you to enable Electrolux to meet 

its obligations under this warranty. 

 Warranty

FOR SALES IN AUSTRALIA AND NEW ZEALAND  

APPLIANCE: HOT WATER SYSTEMS

Important Notice

Before calling for service, please ensure that the steps listed in point 13 above have been followed.

FOR SERVICE 

or to find the address of your nearest 

state service centre in Australia 

PlEASE CAll 13 62 26  

For the cost of a local call (Australia only)

SERVICE AUSTRAlIA 

ELECTROLUX HOME PRODUCTS

www.electrolux.com.au

FOR SPARE PARTS 

or to find the address of your nearest 

state spare parts centre in Australia 

PlEASE CAll 1300 666 019 

For the cost of a local call (Australia only)

FOR SERVICE 

or to find the address of your nearest 

authorised service centre in New Zealand 

FREE CAll 0800 10 66 10 

(New Zealand only)

SERVICE NEW ZEAlAND 

ELECTROLUX HOME PRODUCTS

www.electrolux.co.nz

FOR SPARE PARTS 

or to find the address of your nearest 

state spare parts centre in New Zealand 

FREE CAll 0800 10 66 20 

(New Zealand only)

KHWS_Warr_Oct11