8
Seller‘s Guarantee - Terms of Guarantee
Dear customer,
Our products are subject to strict quality control.
If, however, a product purchased from us does not function properly, we deeply regret this
and ask you to contact Customer Service given below. We will be happy to help you by
phone via the service hotline mentioned above.
In addition to the legal warranty, we grant a guarantee on all multifunctional cookers/ rice
cookers purchased from us, according to the provisions mentioned below
This represents no limitation of your legal rights.
1) The guarantee period is one year from date of purchase. The guarantee is valid within
the European Union and Switzerland.
2) During the guarantee period, devices showing defects due to material or manufacturing
defaults will be repaired or replaced at our choice.
Exchanged devices or parts of devices shall become our property. Neither shall guarantee
services prolong the guarantee period nor put a new guarantee into effect.
3) Guarantee claims have to be asserted immediately after becoming aware of the defect,
within the guarantee period.
4) In order to assert claims under the guarantee, the following steps are necessary:
Please contact Customer Service by email, fax or phone, so that we can email you a
franked shipping label in a pdf file. Use this shipping label to send the faulty device, free
of postage, to the given service address, enclosing the guarantee card below as well as
your original proof of purchase. If the defect is covered by our guarantee services, you will
receive back a repaired or a new device. The return shipment costs will be paid by us.
5) Claims under the guarantee are excluded in cases of damage due to:
- Abusive or incorrect use
- Environmental exposure (humidity, heat, overvoltage, dust, etc.)
- Failure to follow the safety precautions applicable to the device
- Failure to follow the instruction manual
- Use of force (e. g. strike, kick, drop)
- Interference by a service address not authorized by us
- Arbitrary attempts at repair
- Shipment in packaging which is not transport-proof
6) We also offer you to repair defects or damages to the device, which are not
(or no longer) covered by the guarantee, against reimbursement of costs.
Please contact Customer Support for an individual offer.
In this case, shipping costs are at your charge.
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