Before You Call
10
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
Louder sound
levels whenever
freezer is on.
Modern freezers have
increased storage
capacity and more
stable temperatures.
They require a high
efficiency compressor.
This is normal. When the surrounding noise
level is low, you might hear the compressor
running while it cools the interior.
Longer sound
periods when
compressor comes
on.
Freezer operates at
higher pressures
during the start of
the ON cycle.
This is normal. Sound will level off or disappear
as freezer continues to run.
Popping or cracking
sound when
compressor comes
on.
Metal parts undergo
expansion and
contraction, as in hot
water pipes.
This is normal. Sound will level off or disappear
as freezer continues to run.
Bubbling or
gurgling sound, like
water boiling.
Refrigerant (used to
cool freezer) is
circulating throughout
the system.
This is normal.
Vibrating or
rattling noise.
1.
Freezer is not level. It
rocks on the floor
when it is moved
slightly.
2.
Floor is uneven or
weak. Freezer rocks
on floor when it is
moved slightly.
3.
Freezer is touching
the wall.
1.
Level the unit. Refer to Leveling in the First
Steps section of this Use & Care Guide.
2.
Ensure floor can adequately support freezer.
3.
Move freezer slightly. Refer to Leveling in the
First Steps section after moving if necessary.
Moisture forms on
inside freezer
walls.
1.
Weather is hot and
humid, which
increases internal
rate of frost build-up.
2.
Lid may not be
seating properly.
3.
Lid is kept open too
long, or is opened
too frequently.
1.
This is normal.
2.
See Lid Will Not Close in this Before You
Call section.
3.
Open the lid less often.
Moisture forms on
outside of freezer.
Lid may not be seat-
ing properly, causing
the cold air from inside
the freezer to meet
warm moist air from
outside.
See Lid Will Not Close in this Before You Call
section.
Odors in freezer.
1.
Interior needs to be
cleaned.
2.
Foods with strong
odors are in the
freezer.
1.
Clean interior with sponge, warm water, and
baking soda.
2.
Cover the food tightly.
Lid will not close.
1.
Unit is not level or
floor is uneven or
weak. Unit rocks on
the floor when it is
moved slightly.
2.
Food package is
pressing against
inner lid panel.
1.
Unlevel unit can misalign the lid and lid seal.
Floor must be solid and strong enough to
support a fully loaded freezer. Refer to
Leveling in the First Steps section of this Use
& Care Guide.
2.
Reposition or remove excess package.
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