11
Before You Call
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
SOUND AND NOISE
Louder sound levels
whenever freezer is on.
•
Modern freezers have
increased storage
capacity and more
stable temperatures.
They require a high
efficiency compressor.
•
This is normal. When the surrounding noise
level is low, you might hear the compressor
running while it cools the interior.
Longer sound levels
when compressor
comes on.
•
Freezer operates at
higher pressures dur-
ing the start of the
ON cycle.
•
This is normal. Sound will level off or disap
-
pear as freezer continues to run.
Popping or cracking
sound when compres-
sor comes on.
• Metal parts un-
dergo expansion and
contraction, as in hot
water pipes.
•
This is normal. Sound will level off or disap
-
pear as freezer continues to run.
Bubbling or
gurgling sound, like
water boiling.
•
Refrigerant (used to cool
freezer) is circulating
throughout the system.
•
This is normal.
Vibrating or
rattling noise.
•
Freezer is not level. It
rocks on the floor when
it is moved slightly.
• Floor is uneven or
weak. Freezer rocks
on floor when it is
moved slightly.
•
Freezer is touching
the wall.
•
Level the unit. Refer to “Leveling” in the
First
Steps
Section.
•
Ensure floor can adequately support freezer.
•
Move freezer slightly. Refer to “Leveling” in the
First Steps
Section after moving if necessary.
WATER/MOISTURE/FROST INSIDE FREEZER
Moisture forms on
inside freezer walls.
•
Weather is hot
and humid, which
increases internal rate
of frost build-up.
•
Lid may not be
seating properly.
•
Lid is kept open too
long, or is opened
too frequently.
•
This is normal.
•
See “LID PROBLEMS” in
Before You Call
Section.
•
Open the lid less often.
WATER/MOISTURE/FROST OUTSIDE FREEZER
Moisture forms on
outside of freezer.
•
Lid may not be seat
-
ing properly, causing
the cold air from
inside the freezer to
meet warm moist air
from outside.
•
See “LID PROBLEMS” in
Before You
Call
Section.
ODOR IN FREEZER
Odors in freezer
•
Interior needs to
be cleaned.
• Foods with strong odors
are in the freezer.
•
Clean interior with sponge, warm water, and
baking soda.
•
Cover the food tightly.
