Kenmore 2130, Use & Care Manual

15

If you experience

Possible causes

Solution

First try the solutions suggested here for assistance and to possibly avoid a service call.  

     Washer not performing as expected (cont.)

Washer not draining/ 

spinning, loads are  

still wet, or spin light 

remains on (indicating 

that the washer was  

unable to pump out  

water within 10 minutes) 

(cont.)

TROUBLESHOOTING

Incorrect or wrong  

wash or rinse  

temperatures

Check for proper water supply.

Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and  

have both hot and cold water flowing to inlet valve.

Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Star washers use cooler wash and rinse water temperatures 

than previous washer. This includes cooler hot and warm washes.

Load not rinsed

Check for proper water supply.

Energy saving controlled  

wash temperatures.

Make sure hot and cold inlet hoses are not reversed.

Both hoses must be attached and have water flowing to the 

inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.

Not using HE detergent or using too 

much HE detergent.

The suds from regular detergent can keep washer from  

operating correctly.
Use only HE detergent. Be sure to measure correctly. 
Always measure detergent and follow detergent directions based 

on load size and soil level. 

Washer not loaded as recommended.

The washer is less efficient at rinsing when load is tightly packed.

Load garments in loose heaps evenly around the basket wall. 

The washer will not rinse well if tightly packed. Load with dry 

items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.

Too much detergent causing suds to 

slow or stop draining and spinning.

Use only HE detergent. Always measure and follow detergent  

directions for your load. To remove extra suds, select Rinse/Spin. 

Do not add detergent. 

The high spin speeds combined with air flow during the final spin 

can cause items near the top of the load to develop dry spots  

during the final spin. This is normal. 

High speed spins extract more  

moisture than traditional top-load 

washers.  

Dry spots on load  

after cycle

Add a 2nd Rinse to the selected cycle. 

Heavy sand, pet hair, lint, and  

detergent or bleach residues may 

require additional rinsing. 

Sand, pet hair, lint,  

etc. on load after  

washing
Load is tangling

Washer not loaded as recommended.

See “Using Your Washer” section.

Select a cycle with a slower wash action and spin speed; however, 

items will be wetter than those using a higher speed spin. See the 

“Cycle Guide” to match your load with the best cycle.

Load garments in loose heaps evenly around the basket wall. 
Reduce tangling by mixing types of load items. Use the  

recommended cycle for the type of garments being washed.

Not cleaning or  

removing stains

Washer senses load size and adds correct amount of water. This  

is normal and necessary for clothes to move.

Added water lifts the laundry off the washplate, resulting in less 

effective cleaning.

Wash load not completely  

covered in water.
Added more water to washer.

Washer is less efficient at cleaning when load is tightly packed.

Load garments in loose heaps evenly around the basket wall. 

Load with dry items only.

Washer not loaded as recommended.

Check plumbing for correct drain hose 

installation. Drain hose extends into 

standpipe farther than 4.5" (114 mm). 

Check drain hose for proper installation. Use drain hose form  

and securely attach to drainpipe or tub. Do not tape over drain 

opening. Lower drain hose if the end is higher than 96" (2.4 m) 

above the floor. Remove any clogs from drain hose.