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Master Protection Agreements

Congratulations on making a smart purchase. Your new Kenmore

®

 product is designed 

and manufactured for years of dependable operation. But like all products, it may 
require preventive maintenance or repair from time to time. That’s when having a Master 
Protection Agreement can save you money and aggravation.
The Master Protection Agreement also helps extend the life of your new product. Here’s 
what the Agreement* includes:

• Parts and labor

 needed to help keep products operating properly 

under normal use

, not 

just defects. Our coverage goes 

well beyond the product warranty

. No deductibles, no 

functional failure excluded from coverage – 

real protection

.

• Expert service

 by a force of more than 

10,000 authorized Sears service technicians

which means someone you can trust will be working on your product.

• Unlimited service calls and nationwide service

, as often as you want us, whenever you 

want us.

• “No-lemon” guarantee

 – replacement of your covered product if four or more product 

failures occur within twelve months.

• Product replacement

 if your covered product can not be fixed.

• Annual Preventive Maintenance Check

 at your request – no extra charge.

• Fast help by phone

 – we call it 

Rapid Resolution

 – phone support from a Sears 

representative on all products. Think of us as a “talking 

 

owner’s manual”.

• Power surge protection

 against electrical damage due to power fluctuations.

• $250 Food Loss Protection

 annually for any food spoilage that is the result of 

mechanical failure of any covered refrigerator or freezer.

• Rental reimbursement

 if repair of your covered product takes longer than promised.

• 25% discount

 off the regular price of any non-covered repair service and related 

installed parts.

Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule 
service. You can call anytime day or night, or schedule a service appointment online.
The Master Protection Agreement is a risk free purchase. If you cancel for any reason 
during the product warranty period, we will provide a full refund. Or, a prorated refund 
anytime after the product warranty period expires. Purchase your Master Protection 
Agreement today!
Some limitations and exclusions apply. For prices and additional information in the U.S.A. 
call 1-800-827-6655.
* Coverage in Canada varies on some items. For full details call Sears Canada at 1-800-361-6665.

Sears Installation Service

For Sears professional installation of home appliances, garage door openers, water 
heaters, and other major home items, in the U.S.A. or Canada call 1-800-4-MY-HOME

®

.

Summary of Contents for 253.12402

Page 1: ...sh Español Français P N 297415701 1403 Sears Brands Management Corporation Hoffman Estates IL 60179 U S A www kenmore com www sears com Sears Canada Inc Toronto Ontario Canada M5B 2C3 www sears ca Kenmore Freezer Congelador Congélateur Models Modelos Modèles 253 12502 12702 12402 ...

Page 2: ...e read and save these instructions This Use Care Guide provides specific operating instructions for your model Use your unit only as instructed in this guide These instructions are not meant to cover every possible condition and situation that may occur Common sense and caution must be practiced when installing operating and maintaining any appliance Please record your model and serial numbers bel...

Page 3: ...om the carton Staples can cause severe cuts and also destroy finishes if they come in contact with other appliances or furniture Child Safety Destroy or recycle the carton plastic bags and any exterior wrapping material immediately after the unit is unpacked Children should never use these items to play Cartons covered with rugs bedspreads plastic sheets or stretch wrap may become airtight chamber...

Page 4: ...rdance with local codes and ordinances Consult a qualified electrician Do not use an extension cord or adapter plug Immediately repair or replace any power cord that becomes frayed or damaged Never unplug the appliance by pulling on the power cord Always grip the plug firmly and pull straight out from the receptacle to prevent damaging the power cord Unplug the appliance before cleaning and before...

Page 5: ...se of detergents cleaners chemicals or utensils other than those recommended in all instructions supplied with the product 7 Damage to or failure of parts or systems resulting from unauthorized modifications made to this product Disclaimer of implied warranties limitation of remedies Customer s sole and exclusive remedy under this limited warranty shall be product repair as provided herein Implied...

Page 6: ... help by phone we call it Rapid Resolution phone support from a Sears representative on all products Think of us as a talking owner s manual Power surge protection against electrical damage due to power fluctuations 250 Food Loss Protection annually for any food spoilage that is the result of mechanical failure of any covered refrigerator or freezer Rental reimbursement if repair of your covered p...

Page 7: ...esive labels Any glue left from the tape can be removed with a mixture of warm water and mild detergent or touch the residue with the sticky side of tape already removed Do not remove the serial plate Installation Choose a place that is near a grounded electrical outlet Do Not use an extension cord or an adapter plug For the most efficient operation the freezer should be located where surrounding ...

Page 8: ...nly three pounds of fresh food per cubic foot of freezer space at one time Distribute packages to be frozen evenly throughout the freezer It is not necessary to turn the control knob to a colder setting while freezing food Temperature Control The temperature control is located inside the freezer on upright models and on the front exterior wall on chest models The temperature is factory preset to p...

Page 9: ...nt tubing may occur Tubing damage may allow flammable refrigerant gas leakage which can result in personal injury Care Cleaning It is important to defrost and clean the freezer when to inch of frost has accumulated Frost may tend to accumulate faster on the upper part of the freezer due to warm moist air entering the freezer when the door is opened Remove food and leave the door open when defrosti...

Page 10: ...s glazed and hard fill deep pans with hot water and place them on the freezer bottom Close the freezer lid Frost should soften in about fifteen 15 minutes Repeat this procedure if necessary Cleaning the Inside After defrosting wash inside surfaces of the freezer with a solution of two tablespoons of baking soda in one quart 1 1 liters warm water Rinse and dry Wring excess water out of the sponge o...

Page 11: ...ent movement Also protect outside of freezer with a blanket or similar item If a power failure occurs frozen foods will stay frozen for at least 24 hours if the freezer is kept closed If the power failure continues pack seven or eight pounds of dry ice into the freezer every 24 hours Look in the Yellow Pages under Dry Ice Dairies or Ice Cream manufacturers for local dry ice suppliers Always wear g...

Page 12: ...es it to run more Open doors less often See LID PROBLEMS in Before You Call Section Turn control knob to a warmer setting Allow several hours for the temperature to stabilize Clean or change gasket Leaks in the door seal will cause freezer to run longer in order to maintain desired temperature Interior Freezer tem perature is too cold Temperature Control is set too low Turn the control to a warmer...

Page 13: ...freezer slightly Refer to Leveling in the First Steps Section WATER MOISTURE FROST INSIDE FREEZER Moisture forms on inside freezer walls Weather is hot and humid which increases internal rate of frost build up Door may not be seating properly Door is kept open too long or is opened too frequently This is normal See LID PROBLEMS in Before You Call Section Open the door less often WATER MOISTURE FRO...

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