17
TROUBLESHOOTING
GUIDE
Before calling for service, review this list. It may save you time and expense.
This list includes common occurrences that are not the result of defective
workmanship or materials in this appliance.
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
FREEZER DOES NOT RUN
Freezer does not run.
• Freezer is plugged into a
circuit that has a ground
fault interrupt.
• Temperature control is in
the OFF position.
• Freezer may not be plugged
in or plug may be loose.
• House fuse blown or
tripped circuit breaker.
• Power outage.
• Use another circuit. If you are unsure about
the outlet, have it checked by a certified
technician.
• See Setting the Temperature Control Section.
• Ensure plug is tightly pushed into outlet.
• Check/replace fuse with a 15 amp time-delay
fuse. Reset circuit breaker.
• Check house lights. Call local Electric Company.
Freezer runs too much or
too long.
• Room or outside weather
is hot.
• Freezer has recently been
disconnected for a period
of time.
• Large amounts of warm or
hot food have been
stored recently.
•
Doors are opened too
frequently or too long.
• Freezer door may be
slightly open.
•
Temperature Control is set
too low.
• Freezer gasket is dirty, worn,
cracked, or poorly fitted.
• It’s normal for the freezer to work harder
under these conditions.
• It takes 4 hours for the freezer to cool down
completely.
• Warm food will cause freezer to run more
until the desired temperature is reached.
• Warm air entering the freezer causes it to run
more. Open doors less often.
• See “DOOR PROBLEMS” Section.
• Turn control knob to a warmer setting. Allow
several hours for the temperature to stabilize.
• Clean or change gasket. Leaks in the door
seal will cause freezer to run longer in order
to maintain desired temperature.
Interior Freezer
temperature is too cold.
•
Temperature Control is set
too low.
• Turn the control to a warmer setting. Allow
several hours for the temperature to stabilize.
Interior Freezer
temperature is too warm.
•
Temperature Control is set
too warm.
• Door is kept open too
long or is opened too
frequently.
• Door may not be
seating properly.
• Large amounts of warm or
hot food may have been
stored recently.
• Freezer has recently been
disconnected for a period
of time.
• Turn control to a colder setting. Allow several
hours for the temperature to stabilize.
• Warm air enters the freezer every time the
door is opened. Open the door less often.
• See “DOOR PROBLEMS” Section.
• Wait until the freezer has had a chance to
reach its selected temperature.
• Freezer requires 4 hours to cool down
completely.
Freezer external surface
temperature is warm.
• The external freezer walls can
be as much as 30°F warmer
than room temperature.
• This is normal while the compressor works to
transfer heat from inside the freezer cabinet.
SOUND AND NOISE
Louder sound levels
whenever freezer is on.
• Modern freezers have
increased storage
capacity and more stable
temperatures. They require a
high efficiency compressor.
• This is normal. When the surrounding noise
level is low, you might hear the compressor
running while it cools the interior.
Before You Call
