25
Before You Call
Solutions to Common Problems:
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed.
Problem
Cause / Solution
Entire appliance does not operate.
Appliance not connected. Make sure power cord is plugged properly into outlet. Check your
fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local electric company for
service outage information.
Oven Problems
Poor baking results.
Many factors affect baking results. Use proper oven rack position. Center food in the oven
and space pans to allow air to circulate. Preheat the oven to the set temperature before
placing food in the oven. Try adjusting the recipe's recommended temperature or baking
time. See
“Adjusting oven temperature”
on
page 19
if you feel the oven is too hot or too cool.
Flames inside oven or smoking from
oven vent.
Excessive spills in oven. Grease or food spilled onto the oven bottom or oven cavity. Wipe up
excessive spills before starting the oven. If flames or excessive smoke are present when using
broil, see
“Setting Broil”
on
page 18
.
Oven smokes excessively when
broiling.
Incorrect setting. Follow the
“Setting Broil”
instructions on
page 18
.
Meat too close to the broil element or burner. Reposition the broil pan to provide proper
clearance between the meat and broil element or burner. Remove excess fat from meat. Cut
remaining fatty edges to prevent curling, but do not cut into lean.
Grease build up on oven surfaces. Regular cleaning is necessary when broiling frequently.
Grease or food splatters will cause excessive smoking.
Oven control panel beeps and
displays any F or E code error.
Oven control has detected a fault or error condition. To clear the error, press the OFF key on
the control panel. Once the error code is cleared, try the bake or broil function. If the F or E
code error repeats, turn off the power to appliance, wait 5 minutes, and then repower the
appliance. Set the clock with correct time of day. Try the bake or broil function again. If the
fault recurs, press the OFF key to clear.
Oven portion of appliance does not
operate.
The time of day is not set. The clock must be set in order to operate the oven. See
“Setting
Clock”
on
page 15
.
Be sure the oven controls are set properly for the desired function. See
“Oven Controls”
starting on
page 15
and review instructions for the desired cooking function in this manual or
see
“Entire appliance does not operate.”
in this checklist.
Cooktop Problems
Surface element is too hot or not hot
enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly.
Be sure the correct surface control knob is turned on for the element needed.
Cookware is light weight or warped. Use only flat, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of the
material affect heating. Heavy and medium-weight pans heat evenly. Because lightweight
pans heat unevenly, foods may burn easily.
