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TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem
Possible Cause
Solutions
Washer will not drain water
Kinked drain hose.
Drain located higher than 96 in.
above the floor.
Ensure that the drain hose is not kinked.
Make sure that the drain hose is no higher
than 8 ft. above the bottom of the washer and
is no more than 5 ft. away from the washer.
Poor stain removal
Proper options not selected.
Previously set stains.
Heavier soils and tougher stains may require
extra cleaning power. Select PRESOAK or
STAIN BOOST to boost the cleaning power
of the selected cycle.
Articles that have previously been washed
may have stains that have been set. These
stains may be difficult to remove and may
require hand washing or pre-treating to aid
in stain removal.
Bleach does not dispense
Bleach dispenser cover is not properly
installed.
Bleach dispenser is dirty or clogged.
Make sure that the bleach cover is properly
installed and snapped into place before the
beginning of the cycle.
Lift out the bleach dispenser cover and
clean out the reservoir. Lint and other foreign
debris that collects in the inside the dispenser
may prevent proper dispensing of the bleach.
Premature dispensing of bleach
Bleach dispenser filled for future
load.
Overfilling the bleach dispenser.
You cannot store bleach in the dispenser
for future use. The bleach will be dispensed
every load.
Overfilling the bleach dispenser will cause
the bleach to dispense immediately, which
will damage items in the tub. ALWAYS
measure bleach, but never fill above the
MAX line on the dispenser. One cup of bleach
is normal, but never add more than one cup.
Incomplete or no dispensing of
detergent
Detergent compartments clogged
from incorrect filling.
Too much detergent used.
Insufficient water supply.
Normal residue.
Make sure that detergent and additives are
put into the correct dispenser compartments.
If liquid detergent is used, make sure that
the liquid detergent cup and insert are in
the detergent compartment. If powdered
detergent is used, make sure that the liquid
detergent cup and insert are not used. For
all detergent types, always make sure that
the dispenser drawer is fully closed before the
start of the cycle.
Make sure that the suggested amount of
detergent is used per the manufacturer’s
recommendations. You may also dilute the
detergent with water to the maximum fill line
on the compartment to avoid clogging. Use
only HE (High- Efficiency) detergent.
NOTE:
Always use as little detergent as
possible. High-Efficiency washers need very
little detergent to achieve optimum results.
Using too much detergent will cause poor
wash and rinse performance and may
contribute to odors in washer.
Make sure that both hot and cold water
faucets are turned on all the way.
It is normal for a small amount of detergent
to remain in the dispenser. If this residue
builds up it can interfere with normal
dispensing of products. Refer to the cleaning
instructions.
Water leaks every load
Hoses not installed correctly.
Check all fill and drain hose connections to
ensure that they are tight and secure.
