Kenmore 970-6363*, Use & Care Manual

32

Areas of discoloration with metallic
sheen on cooktop surface.

Before You Call 

•  

Solutions to common problems

Problem

Solution

Brown streaks or specks on cooktop
surface.

• Mineral deposits from water and food. Remove using the recommended

CookTop® Cleaning Creme to the ceramic surface (on the web visit

www.sears.com

 for replacement cooktop cleaner, item number 40079).

Buff with a non-abrasive cloth or no-scratch cleaning pad. For more
information see “Cooktop maintenance” and “Cooktop cleaning” in the
Care and Cleaning section of this Use & Care Guide.

Metal marks on the cooktop.

• Sliding or scraping of metal utensils on cooktop surface. Do not slide metal

utensils on cooktop surface. Apply the recommended CookTop® Cleaning
Creme to the ceramic surface (on the web visit 

 www.sears.com

 for

replacement cooktop cleaner, item number 40079). Buff with a non-
abrasive cloth or no-scratch cleaning pad. For more information see
“Cooktop maintenance” and “Cooktop cleaning” in the Care and Cleaning
section of this Use & Care Guide.

Scratches or abrasions on cooktop
surface.

• Coarse particles such as salt or hardened soils between cooktop and

utensils can cause scratches. Be sure cooktop surface and bottoms of
utensils are clean before usage. Small scratches do not affect cooking and
will become less visible with time.

• Cleaning materials not recommended for ceramic-glass cooktop have

been used. Apply the recommended CookTop® Cleaning Creme to the
ceramic surface (on the web visit 

 www.sears.com

 for replacement

cooktop cleaner, item number 40079). Buff with a non-abrasive cloth or
no-scratch cleaning pad. For more information see “Cooktop maintenance”
and “Cooktop cleaning” in the Care and Cleaning section of this Use &
Care Guide.

• Cookware with rough bottom was used. Use smooth, flat-bottomed

cookware.

• Boilovers are cooked onto surface. Use razor blade scraper to remove soil.

For more information see “Cooktop maintenance” and “Cooktop cleaning”
in the Care and Cleaning section of this Use & Care Guide.