33
Before You Call
CONCERN POTENTIAL CAUSE
COMMON SOLUTION
AUTOMATIC ICE MAKER
Ice maker is
not making
any ice.
• Ice maker is turned off.
• Refrigerator is not
connected to water line or
water valve is not open.
• The water supply line
is kinked.
• The water filter is not
seated properly.
• The water filter may
be clogged with
foreign material.
• Saddle valve on cold
water pipe is clogged
or restricted by foreign
material.
• Turn on ice maker. For the freezer ice
maker, lower the wire signal arm.
• Connect the unit to the household water
supply and ensure the supply valve is
open.
• Ensure that the supply line does not kink
when the refrigerator is pushed into
place against the wall.
• Remove and reinstall the water filter. Be
sure to push the filter firmly so that you
hear it lock solidly into position.
• If water dispenses slowly or not at all,
or if the filter is six months old or older,
it should be replaced.
• Turn off household water line valve.
Remove valve. Ensure that valve is not a
self-piercing saddle valve. Clean valve.
Replace valve if necessary.
Ice maker is
not making
enough ice.
• Ice maker is producing
less ice than you
expect.
• The water filter may
be clogged with
foreign material.
• The water supply line
is kinked.
• Saddle valve on cold
water pipe is clogged
or restricted by foreign
material.
• Freezer ice makers will produce
approximately 2.5 pounds of ice every
24 hours depending on usage conditions.
• If water dispenses slower than normal,
or if the filter is six months old or older,
it should be replaced.
• Ensure that the supply line does not kink
when the refrigerator is pushed into
place against the wall.
• Turn off household water line valve.
Remove valve. Ensure that valve is not a
self-piercing saddle valve. Clean valve.
Replace valve if necessary.
Freezer ice
maker will
not stop
making ice.
• Ice maker wire
signal arm is being
held down by some
package in the freezer
that has fallen against
the ice maker.
• Move the item and release wire signal
arm. Remove any ice cubes that may
have frozen together over the wire
signal arm.
