25
Solutions to Common Problems
Avoid Service Checklist, continued
OCCURRENCE
POSSIBLE CAUSE
SOLUTION
WATER
Water collects in folds
of front door
fl
exible
gasket at the end of the
cycle.
This is a result of the washing action
and is part of the normal operation
of the washer.
Water collects in bleach
and fabric softener
compartments.
This is a result of the siphoning action
and is part of the normal operation of
the washer.
Water may be removed by removing the dispenser
drawer (see
Care and Cleaning in this guide) and
draining water into the empty drum or sink.
Wash load too wet
after spin.
Washer is overloaded.
Do not overload washer. See Operating Your
Washer, step 4.
Load is too small.
Add 1 or 2 similar items to help balance the load.
Load is out of balance.
Rearrange load to allow proper spinning.
Drain hose is kinked.
Straighten drain hose.
Water does not enter
washer or it enters
slowly.
Water supply is not adequate in area.
Check another faucet in the house. Wait until water
supply and pressure increase.
Water supply faucets are not com-
pletely open.
Fully open hot and cold faucets.
Water is being used elsewhere in the
house. Water pressure must be at
least 30 psi (260 kPa).
Avoid running water elsewhere while washer is
fi
lling.
Water inlet hoses are kinked.
Straighten hoses.
Warm or hot water is
not hot enough.
Hot water heater is set too low or is a
distance from washer.
Measure hot water temperature at nearby faucet
with candy or meat thermometer. Water tempera-
ture should be at least 120°F (49°C). Adjust water
heater as necessary.
Hot water is being used elsewhere in
the house.
Avoid using hot water elsewhere before or during
washer use. There may not be enough hot water
available for proper cleaning. If problem persists,
your hot water system may be unable to support
more than 1 use at a time.
Water in washer does
not drain or drains
slowly.
Drain hose is kinked or clogged.
Clean and straighten the drain hose.
Drain hose standpipe is too tall. Maxi-
mum standpipe height is 8’ (2.4 m).
Reduce standpipe height to less than 8’ (2.4 m).
See
INSTALLATION INSTRUCTIONS
.
House drain pipes are clogged.
Unclog drain pipes. Contact plumber if necessary.
Water leaks.
Fill hose connection is loose at faucet
or washer.
Check and tighten hose connections. Install rubber
sealing washers provided.
Oversudsing.
Wrong detergent.
Run rinse cycle. Use a low-sudsing, high e
ffi
ciency
detergent.
Too much detergent.
Run rinse cycle. Use less detergent in future loads.
Incorrect wash and rinse
temperatures.
Hot and cold water hoses are con-
nected to wrong supply faucets.
Connect hot water hose to hot water faucet and
cold water hose to cold water faucet.
Water is entering
washer but tub does
not
fi
ll.
Drain hose standpipe is too low. Stand-
pipe must be a minimum of 23.6” (60
cm) high to prevent siphoning.
Increase standpipe height to at least 23.6” (60
cm). See
INSTALLATION INSTRUCTIONS
.
Summary of Contents for 970.C4804 Series
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