23
Before You Call
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
Longer sound levels
when compressor
comes on.
•
Appliance operates at
higher pressures during
the start of the ON cycle.
•
This is normal. Sound will level off or
disappear as appliance continues to run.
Popping or cracking
sound when compres-
sor comes on.
• Metal parts undergo
expansion and
contraction, as in hot
water pipes.
•
This is normal. Sound will level off or
disappear as appliance continues to run.
Bubbling or
gurgling sound, like
water boiling.
•
Refrigerant (used to
cool appliance) is
circulating throughout
the system.
•
This is normal.
Vibrating or
rattling noise.
•
Appliance is not level. It
rocks on the floor when it
is moved slightly.
•
Floor is uneven or
weak. Appliance rocks
on floor when it is
moved slightly.
•
Appliance is touching
the wall.
•
Level the unit. Refer to “Leveling” in the
Leveling Instructions
Section.
•
Ensure floor can adequately support appliance.
Level the appliance by putting wood or metal
shims under part of the appliance.
•
Re-level the appliance or move appliance
slightly. Refer to
Leveling Instructions
.
WATER/MOISTURE/FROST INSIDE APPLIANCE
Moisture forms on
inside walls.
•
Weather is hot and
humid, which increases
internal rate of frost
build-up.
•
Door may not be
seating properly.
•
Door is kept open too
long, or is opened
too frequently.
•
This is normal.
•
See “DOOR PROBLEMS” in
Before You Call
.
•
Open the door less often.
ODOR IN APPLIANCE
Odor in appliance
•
Interior needs to
be cleaned.
• Foods with strong odors
are in the appliance.
•
Clean interior with sponge, warm water, and
baking soda. Replace air filter.
•
Cover the food tightly.
DOOR PROBLEMS
Door will not close.
•
Appliance is not level. It
rocks on the floor when
it is moved slightly.
•
Floor is uneven or
weak. Appliance rocks
on floor when it is
moved slightly.
•
This condition can force the cabinet out
of square and misalign the door. Refer to
Leveling Instructions
.
•
Ensure floor can adequately support freezer.
Level the floor by using wood or metal shims
under the appliance or brace floor supporting
the appliance.
LIGHT IS NOT ON
Light is not on.
•
The light is burned
out or LED light is
damaged.
•
No electric current is
reaching the appliance.
•
Control system has
disabled lights because
the door was left open
too long.
•
The control is in
Sabbath Mode.
•
Follow directions in
LED Lighting
.
•
See “Appliance does not run” in
Before You Call
.
•
Close and reopen door to enable lights.
•
Press the CONTROL LOCK and TEMP
MODE keys.
