Kenmore SSV Quick Clean 125.10440710, Use & Care Manual

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Review the table for solutions to minor performance problems. Any service needed, other

than maintenance described in this Use & Care Guide, should be performed by a qualified

service dealer.

TROUBLESHOOTING

       WARNING

Disconnect electrical supply before performing maintenance to the vacuum cleaner. 

Failure to do so could result in electrical shock or personal injury.

PROBLEM

POSSIBLE CAUSE

SOLUTION

A. 

Vacuum will not 

turn on.

1. Battery may be depleted.

2. Wrong charger being used.

3. The motorized brush roll is jammed.

4. Battery not installed completely.

1. Charge the battery as instructed on page 11.

2. Be sure to use only the charger supplied with your 

product.

3. Remove obstruction. Follow instructions on page 15.

4. Be sure battery is correctly aligned and completely

    installed into hand vacuum.

B. Battery charge 

indicator does not 

illuminate.

1. Battery may be depleted.

2. Charge adapter is not plugged in.

3. The battery charger base is not 

fully inserted into charging dock.

4. Debris accumulated on the metal 

charger contacts on hand vacuum, 

main body, or battery contacts.

5. The electrical outlet is not working.

6. The temperature of cell surface is 

overheated.

1. Charge the battery as instructed on page 11.

2. Be sure the charger adapter is plugged completely 

into the outlet and the charging base port.

3. Be sure the battery charger base is completely 

inserted into charging dock.

4. Be sure the metal pins on the dock are accurately 

lined up with the metal charging contacts on the 

hand vacuum and no debris has accumulated.

5. Ensure that the outlet is supplying power to the 

charger.

6. Charge the battery after the battery has cooled 

down to the normal temperature (45 minutes).

C. Motorized nozzle 

brushroll not 

turning.

1. Brush roll is jammed.

2. Brush roll is not installed properly.

3. Nozzle motor is spinning, but the 

brush roll is not rotating.

1. Remove obstruction. Follow instructions on page

2. Remove and reinstall brush roll. See instructions on 

page 15.

3. Belt is broken.

D. Vacuum not picking 

up or suction 

power is weak.

1. Dust cup is full.

2. Filter needs cleaning.

3. Filter needs to be replaced.

4. Battery may be depleted.

1. Empty dust cup.

2. Follow filter cleaning instructions on page 14.

3. To purchase parts visit www.searspartsdirect.com or

    call 1-844-553-6667.

4. Charge the battery as instructed on page 11.

E. Dust escapes from 

vacuum.

1. Filter is missing or installed 

incorrectly.

2. Filter is damaged and needs to be 

replaced.

3. Pre-filter is missing or is installed 

incorrectly.

1. Check filter for correct installation. See page 14.

2. To purchase filter visit www.searspartsdirect.com or 

call 1-844-553-6667.

3. Reinstall correctly as instructed on page 14.

F. Vacuum turns off on 

its own.

1.  Battery may be depleted.

2.  The battery is overheated.

3.  The brush motor is overloaded or 

brush roll is blocked.

4.  The suction inlet or hose is blocked 

or sealed.

5. Excessive loading on brush roll 

brush.

1.  Charge the battery as instructed on page 11.

2.  Charge the battery after the battery has cooled 

down to the normal temperature (45 minutes).

3.  Remove obstruction from brush, cool down the 

unit to ambient, temperature, then re-start. Follow 

instructions on page 15.

4.  Remove obstruction then re-start.

5. Turn vacuum off and re-start.