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Make sure that the software has been installed following the installation steps. On a 

Windows computer, the Kensington icon for your Adapter should be visible in the 
system tray. 

 

If the problem persists, disconnect the Adapter from your laptop. Reconnect the 

Adapter to the laptop. 

When I am in Extended mode and I am playing back video clips, 
only one video clip can be seen. 

When in Extended mode, only one video playback application can be used at a time. If 
multiple video clips are being played, only one video clip is visible to the userÑthe others are 
blacked out. This is true for web pages with embedded video clips also: You can only view 
one such web page at a time. To view multiple web pages with embedded video clips, view 
one page in the laptop screen and the other on the attached monitor. 

With Windows Vista I cannot play back video clips on my attached 
monitor. 

On Windows Vista systems, some video clips cannot be played on the attached monitor when 
it is set as the extended display. To play these video clips, move the video application to your 
laptop screen. Kensington regularly updates video playback support in extended mode; check 
the Kensington website for software updates. 

When I close the lid of my laptop, the display on the attached 
monitor goes blank. 

By default, most the laptops go into Standby or Hibernate Mode when the lid is closed. This 
turns off the display on an attached monitor. To change the Standby/Hibernate setting on a 
Windows computer, do the following: 

1.  Open the Control Panel and click 

Power Options

2.  Do the following for your operating system: 

o

 

For Windows Vista, click 

Choose what closing the lid does

 in the left-hand 

column. Select the 

When I close the lid

 pull-down menu, and then click 

Do 

nothing

o

 

For Windows XP, select the 

Advanced

 tab. In the 

Power buttons

 section, 

under the option 

When I close the lid of my portable laptop

, click 

Do 

nothing

The display on my attached monitor is blurred. 

We recommend that you auto-adjust the attached monitor once in a while to realign its 
settings with the video output of the Adapter. This action should fix most of the issues related 
to the quality of the video on the monitor. Refer to your monitor's user manual for instructions 
on how to do the auto-adjust procedure. 

The attached monitor is flickering. 

Flickering is usually associated with CRT monitors caused by a low refresh rate. Always try 
and use the maximum refresh rate available: 

 

In Extend mode, increase the refresh rate of the attached monitor. 

 

In Mirror mode, increase the refresh rate of your laptop screen, which will in turn 

increase the refresh rate of the attached monitor. 

For supported refresh rates, see 

Supported Video Settings

 

Summary of Contents for K33928

Page 1: ...your external monitor Please read the information here to learn valuable information about the safe and proper use and installation of your Adapter Register your Adapter online at register kensington...

Page 2: ...dows XP Windows Vista 32 bit and 64 bit Windows 7 32 bit and 64 bit Mac OS X To download the software drivers for this product visit our software download page Instructions for Use Download the Quick...

Page 3: ...1200 2048 X 1152 for widescreen format Internet access for software updates In addition for Windows Vista systems we recommend a Windows Experience Index WEI score of at least 3 in the Graphics Deskt...

Page 4: ...rovided to a matching port on the back panel of the Adapter 3 Connect Your Monitor to the Adapter Plug your monitor s DVI cable into the DVI VGA connector on the back panel of the Adapter If you are c...

Page 5: ...des Kensington Docking Stations and Multi Display Adapters increase the amount of visible workspace available to you by allowing you to extend your laptop s desktop onto multiple displays When extendi...

Page 6: ...n use In either Set as main monitor or Extend mode you can drag and drop windows from one screen to the other This provides a number of advantages to increase productivity Read email on one display op...

Page 7: ...example 1280 X 800 format and the monitor is a standard 1280 X 1024 format the display on the standard screen shows unusable black areas above and below the active area Off The Off option turns your a...

Page 8: ...ur monitor s user guide to determine what resolutions are supported If your monitor supports a resolution that is higher than the maximum resolution supported by the Docking Station or Multi Display A...

Page 9: ...time The greater the color quality the better the picture quality Screen Rotation The picture on your screen may be rotated as required For instance if your attached monitor is physically rotated to...

Page 10: ...de Note Clicking Extend To allows you to select whether the extended display appears to the right of to the left of above or below the primary display This automatically puts your configuration in Ext...

Page 11: ...isplayed onscreen horizontally and vertically A higher resolution means that you can see more of your image on the screen without scrolling or panning Color depth defines the number of different color...

Page 12: ...ter Standby or Hibernate Mode the login screen appears on both primary laptop screen and on the attached monitor General My laptop will not connect to the Adapter and the light of the connection indic...

Page 13: ...the attached monitor goes blank By default most the laptops go into Standby or Hibernate Mode when the lid is closed This turns off the display on an attached monitor To change the Standby Hibernate s...

Page 14: ...hone where you have access to your product Be prepared to provide the following information o Name address and telephone number o Name of the Kensington product o Make and model of your computer o Sys...

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