333 Twin Dolphin Drive, 6
th
Floor
Redwood Shores, CA 94065
kensington.com
Where can I find the driver for my Windows 8 Bluetooth Software? How can I update my
Bluetooth driver?
You may find the Driver update for your Bluetooth Driver on your device
manufacturer’s
website. After your device has completed updating your driver, please restart your
device and ensure that the default settings are set before you begin attempting to pair
your device.
What if my device stops working and is not responsive to any button press?
First, if you’re using the PresenterWorks app, tap on the ‘Kensington’ button for
Windows and iOS, or the ‘Help’ button for Android, and select ‘Forget PresentAir Pro’.
Next go to your device’s Bluetooth settings and unpair/forget/disconnect (depending on
your device) the PresentAir Pro. Restart your device. Pair your PresentAir Pro to your
device again.
If there is still no response, remove the battery from the PresentAir Pro and wait for 5
minutes. Reinstall the battery and repeat the above steps.
If there is still no response, use a paperclip and press the reset button on the bottom of
PresentAir Pro. When pressing the reset button, make sure there is a battery installed.
Do I need to connect a USB dongle or a cable to pair/connect my device?*
Ensure that your laptop has Bluetooth 4.0 capabilities. If yes, there is no need to attach
any dongle or cable. If your computer does not have Bluetooth 4.0 capability, you may
be able to connect with a Bluetooth 4.0 USB dongle (not included).*
*
Functionality has not been verified for use with USB Bluetooth dongles.
What do I need to do when my laptop asks for a pass-key during the Bluetooth set-up?
You should not need to enter a pass-key during the Bluetooth pairing. However,
systems may differ, and if you are asked to enter a pass-
key then enter ‘0000’ and then
press ‘Enter’. The computer should be able to successfully pair and connect the device.
PresentAir Pro doesn’t appear to work with my application, what’s wrong?
If you are not using the PresenterWorks app, you will not have access to the full range
of PresentAir Pro’s capabilities. Installing the app should increase the utility of your
PresentAir Pro. Due to the complexities of ensuring compatibility across multiple third
party apps, there may be cases where PresentAir Pro does not work as intended.
