Problems
Inspection Item
Solution
Failure to
Boot
Is the internal rechargeable
battery of the host low?
If the internal rechargeable
battery is low, please charge it.
Is charging
normal?
Check if the
U
S
B
charging ca
b
le
is plugged in. After the correct
connection, the massager
charging indicator will flash.
The massager
displays normally,
b
ut it doesn’t
massage or the
patient feels
nothing.
Check whether the massager
electrodes contact directly
with the patient’s neck skin.
The massager electrodes
must contact directly with the
patient’s neck skin.
Check whether there are some
hairs, clothing or accessories
appear at the contact of
electrodes and skin.
Please remove or move the
article.
Is there any adjustment to
the massage
?
After the massage device is
turned on, the default state is
0 gear strength, and it is
necessary to adjust the strength,
or some customers have no
feeling for the 1-2 gear strength,
please increase the intensity.
Patient feels a
sharp pain.
Check whether the massager
electrodes contact closely
with the patient’s neck skin.
Wet the patient’s neck skin with
a wet towel first and then contact
the electrodes closely with skin
and properly adjust the intensity
and treatment mode.
Check whether the massage
lasts too long.
Suita
b
le time for treatment is
15~20 minutes.
Check whether the patient is
massaged in a high intensity.
Properly reduce the intensity.
Check whether the patient’s
skin is sensitive to electrodes.
Check if the patient’s skin had any
allergies in the past
;
if any slight
allergy, please shorten the
massage time
;
and if any serious
allergy, please stop using this
apparatus immediately and then
offer desensitization treatment.
Troubleshooting and Solution
Patient feels a
sharp pain.
Check whether the weather is
cold and the patient’s skin is
dry.
Wet the patient’s skin and the
surfaces of electrodes with a
wet towel.
U
se after staying up late
Please use the next day after
the day and night due to
electrolyte drop.
Check whether there are
some hairs, clothing or
accessories appear at the
contact of electrodes and skin.
Please remove or separate the
jewelry and hair.
The stimulation
is quite weak.
Check whether the massager
electrodes contact closely with
the patient’s neck skin.
Please make the electrodes
contact closely with the patient’s
skin and then properly adjust
the intensity and massage mode.
Check whether the electrodes
b
ecome dirty or oily.
Clean the surfaces of electrodes.
Check whether the
b
attery is
in low power.
If the power is low, please use an
external power supply.
Red dot after use
Is there a strong tingling
sensation during use, is it
useful for other ointments
?
Please stop using it, usually 3-5
days will disappear on its own.
E05
