service & customer care
●
If the cord is damaged it must, for safety reasons, be replaced
by Kenwood or an authorised Kenwood repairer.
●
If you experience any problems with the operation of
the processor, before calling for assistance refer to
the troubleshooting guide.
UK
If you need help with:
●
Using your machine
●
Servicing or repairs (in or out of guarantee)
call Kenwood on
023 92392333
and ask for customer care.
Have your model number ready
- it’s on the underside of
the processor.
●
spares and attachments
call 0870 2413653.
other countries
Contact the shop where you brought the food processor.
guarantee UK only
If your food processor goes wrong within one year from the date
you bought it, we will repair it (or replace it if necessary) free of
charge provided:
●
you have not misused, neglected, or damaged it;
●
it has not been modified (unless by Kenwood);
●
it is not second hand;
●
it has not been used commercially;
●
you have not fitted a plug incorrectly; and
●
you supply your receipt to show when you brought it.
In addition to the one year guarantee which the machine carries,
the motor is guaranteed for a further 4 year period. If the motor
fails we will repair it (or replace it if necessary) free of charge
provided the above requirements are met.
This guarantee does not affect your statutory rights.
6
Problem
Cause
Solution
The processor will not operate
No power/indicator light not lit.
Check processor is plugged in
Bowl not locked on correctly.
Check bowl is located correctly and the handle is
situated towards the right hand side.
Lid not locked correctly.
Check that the lid interlock is located correctly into
the handle area.
The processor will not work if the bowl and
lid are fitted incorrectly.
If none of the above check the fuse/circuit breaker in
your home.
Processor stops during
Cut out operated.
The motor will automatically cut out if the machine is
processing
overloaded or run for too long. Press the “0” off button,
Processor run for more than 10 minutes.
unplug and allow the unit to cool down for
approximately 30 minutes.
Processor overloaded/maximum capacities
Check maximum capacities stated under “to use your
exceeded.
food processor”.
Poor performance of
Refer to hints in relevant “using the attachment” section. Check attachments are assembled correctly.
tools/attachments.
troubleshooting guide
