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Troubleshooting

24

How to Use and Enjoy Your Axcess Remote Portal

Axcess Doesn’t Respond When I Press a Button on the 

Remote or Front Panel

Reset Axcess. For more information, see “How Do I Reset Axcess?” on page ii.

My Music Repeats or Plays Out of Order

Select a different music play order. For more information about how to 

change the music order, see “Controlling Music Play Order” on page 11.

I Can’t Control Internet Radio

Verify how you connected Entré and Axcess to the Internet. Axcess must be 

connected via an HPNA/Ethernet bridge in order for you to listen to Internet 

Radio on Axcess. For more information, see “How Do I Connect Axcess to 

Entré and the Internet?” on page 2 of 

How to Connect and Set Up Your Axcess 

Remote Portal

Axcess Doesn’t Work

If you have just powered up Axcess and the following screen appears:

Do not press any buttons or interrupt power to Axcess until the configuration 

process finishes.

If you did press any buttons or interrupt power, Axcess is 

unusable because it has no valid Read-Only Memory (ROM). 

Return your unit to an authorized service outlet for repair.

How Do I Solve a Problem with the Remote?

The Remote Is Not Responding

• Replace the batteries with fresh ones and be sure they're loaded cor-

rectly. For more information, see “How Do I Set Up My Remote?” on 

page 4 of 

How to Connect and Set Up My Axcess Remote Portal

.

How Do I Solve a Problem with Entré?

• For Entré troubleshooting information, see “Chapter 5: Troubleshooting” 

in 

How to Use and Enjoy Your Entré.

Summary of Contents for Axcess Axcess Remote Portal

Page 1: ......

Page 2: ... Setup Guide and this manual is available online at the Kenwood USA Web site www kenwoodusa com The Kenwood USA Web site will also contain information on functional updates to both Axcess and Entré as well as any updates to their manuals How Do I Reset Axcess If Axcess fails to respond to front panel or remote commands or if it responds erroneously reset it 1 Hold the POWER ON button down on the r...

Page 3: ...re Than One Entré Manual Media Server Selection 6 How Do I Switch Modes 6 How Do I Navigate Axcess 7 How Do I Control Music Play 7 Chapter 2 Enjoying Your Music Collection 9 How Do I Browse and Play My Music Collection 9 Playing Music 9 Browsing Groups Channels and Tracks 9 Controlling Music Play Order 11 Chapter 3 Enjoying Internet Radio 13 How Do I Connect to Internet Radio 13 How Do I Browse an...

Page 4: ...ere s No Sound 22 The Volume Suddenly Decreases 22 Internet Radio Stops Playing 22 I Can t Hear Anything from My TV or Other Connected Device 23 How Do I Solve a Problem with Axcess 23 The display on Axcess reads Server Not Found 23 Axcess Doesn t Respond When I Press a Button on the Remote or Front Panel 24 My Music Repeats or Plays Out of Order 24 I Can t Control Internet Radio 24 Axcess Doesn t...

Page 5: ...s features Axcess is a portal a doorway to your stored media collection providing a convenient way to enjoy your MP3 and Internet Radio collections Enjoy the MP3s stored in your Entré music library through Axcess without downloading music to a new device or computer each time you change locations Or listen to Internet Radio stations You ll enjoy the spectacular array of online stations without put...

Page 6: ...ver for use with included IR remote 4 Skip Scan backward 5 Skip Scan forward 6 Display 7 Music mode button 8 Internet Radio mode button 9 Auxiliary mode button 10 OpenGlobe Web services but ton 11 Headphone jack 12 Stop button 13 Pause button 14 Play button 15 Left navigation button 16 Up navigation button 17 Down navigation button 18 Select button 19 Right navigation Track informa tion button 20 ...

Page 7: ... Auxiliary mode button 4 Stop button 5 Pause button 6 Skip Scan backward 7 Skip Scan forward 8 Audio settings button 9 Left navigation button 10 Down navigation button 11 Power On Standby button 12 Power Off button 13 Play button 14 Volume up button 15 Volume down button 16 Mute button 17 OpenGlobe Web services but ton 18 Up navigation button 19 Select button 20 Right navigation Track infor mation...

Page 8: ...on the remote or POWER on Axcess front panel Axcess will go through an auto matic network configura tion which may include automatically downloading updated software from Entré Do not press any buttons on either Axcess front panel or remotecontrol until the configuration process is complete Initializing The Standby light turns off after illuminat ing briefly Axcess is initializing starting up Pres...

Page 9: ...ct IP address press the SELECT button Axcess will show the gateway address 5 Use the left right and up down arrow buttons as before to enter the cor rect gateway address 6 Press the SELECT button The network mask appears Use the left right and up down arrow buttons as before to enter the correct network mask 7 Press the SELECT button The DNS address appears Use the left right and up down arrow but...

Page 10: ... bottom line shows the name of the Entré you want Axcess to use 3 Press the SELECT button How Do I Switch Modes Once you ve turned on Axcess you can immediately enjoy music or Internet Radio or an auxiliary source such as your TV by selecting one of the mode buttons Axcess has the following modes Press this button To MUSIC Enjoy the music stored on Entré s high capacity music storage system NET RA...

Page 11: ...ntrol music play These buttons work just like the play control buttons on Entré Press this button To Move to the left Move up Move to the right View Track information Move down Select an item Press this button To Play music In Internet Radio mode Re acquire the selected station if the station connection is lost Stop music Pause music In Internet Radio mode Not used Skip to the previous Track Press...

Page 12: ...ing to Know Your Axcess 8 How to Use and Enjoy Your Axcess Remote Portal Skip to the next Track Press and hold to fast forward through the cur rent Track In Internet Radio mode Not used Press this button To ...

Page 13: ...sic mode Press MUSIC on Axcess or the remote Playing Music Once you re in Music mode press to play the piece of music currently displayed on Axcess While a Track is playing press the right navigation arrow to view its playing time Browsing Groups Channels and Tracks When you added music to Entré the hub automatically organized your music for you or you may have organized it yourself When you use A...

Page 14: ...e Groups on your Entré press the left navigation button The current Group appears on the first line of the display and the first Chan nel in that Group appears on the second line Use the left and right navigation buttons to browse available Groups If your Entré contains more than one Group arrows appear on one or both sides of the currently selected Group Use the up and down navigation buttons to ...

Page 15: ...rder Does this Normal Plays the current Channel in sequential order once then stops This is the default setting Whenever you turn on Axcess from Standby mode play order will reset to this default Shuffle Title Randomly plays all Tracks within the currently selected Channel until you press Axcess won t repeat any Track until it has played all of them Shuffle Group Randomly plays all Tracks within t...

Page 16: ...u re in Music mode The current play order appears on the first line of the display 2 Press MUSIC again to move to the next available play order Continue pressing MUSIC until you find the play order you want 3 Once you stop pressing MUSIC Axcess saves the selected play order and returns to the regular screen after a few seconds ...

Page 17: ...t Radio Axcess Internet Radio capabilities depend on Entré s connection to the Internet The ability to listen to Internet Radio on Axcess depends on how you connected Entré to the Internet For more information about how Entré s Internet connection affects Internet Radio on Axcess see How Do I Connect Axcess to Entré on page 2 of How to Connect and Set Up Your Axcess Remote Portal To learn more abo...

Page 18: ...How to Use and Enjoy Your Entré Entertainment Hub Browse Groups and Channels on Axcess much as you do with Entré You can browse available Internet Radio stations whether or not a station is playing 1 To browse Groups press the left navigation button The current Group appears on the first line of the display and the first Channel in that Group appears on the second line Once a Group name appears in...

Page 19: ...web site While the song is playing press If information on the song is cur rently available a screen similar to the following appears If the song information is not currently available the following screen appears A list of your tagged songs is kept on the OpenGlobe web site You can view the list by pressing on Entré At the OpenGlobe web site click on My Kenwood Axcess Wishlist For more informatio...

Page 20: ...Enjoying Internet Radio 16 How to Use and Enjoy Your Axcess Remote Portal ...

Page 21: ...alance You can change the balance of your speakers making the left speaker louder than the right one for example 1 Select the balance setting Press the up and down navigation buttons simultaneously Or press AUDIO on the remote The speaker balance screen appears 2 Adjust the balance Make the left speaker louder by pressing the left navigation button repeatedly Make the right speaker louder by press...

Page 22: ...gation button repeatedly Decrease the bass by pressing the left navigation button repeatedly Return the setting to the center by pressing the left and right naviga tion buttons simultaneously 3 Exit the bass setting screen Don t press any buttons for a few seconds Axcess exits the screen automatically Or press the up and down navigation buttons simultaneously How Do I Adjust the Treble Setting Cha...

Page 23: ... the right navigation button repeatedly Decrease the treble by pressing the left navigation button repeatedly Return the setting to the center by pressing the left and right naviga tion buttons simultaneously 3 Exit the treble setting screen Don t press any buttons for a few seconds Axcess exits the screen automatically Or press the up and down navigation buttons simultaneously ...

Page 24: ...Controlling Audio Settings 20 How to Use and Enjoy Your Axcess Remote Portal ...

Page 25: ...ances surrounding it For example if you don t hear anything through the speakers it s useful to know if it only happens when you are listening to MP3 files Knowing that means the speakers themselves aren t part of the problem The more you know about when a problem occurs the more likely it is that you or the technician can solve it 2 Check each part of the signal s path from source such as Axcess ...

Page 26: ... We recommend reading this chapter before calling Kenwood If you are still experiencing difficulties use one of the following methods to contact Kenwood Customer Support Call 1 800 KENWOOD Email inquiry kenwoodusa com Visit the Web at www kenwoodusa com How Do I Solve Sound Problems There s No Sound Check that you connected the speakers properly For more information about connecting speakers see H...

Page 27: ...Server Not Found If the display on Axcess looks like the image below then Axcess isn t connecting to Entré correctly For more information about connecting the two devices see How Do I Connect Axcess to Entré and the Internet on page 2 of How to Connect and Set Up Your Axcess Remote Portal Reset Axcess after trying each of these options For more information on resetting Axcess see How Do I Reset Ax...

Page 28: ...tré and the Internet on page 2 of How to Connect and Set Up Your Axcess Remote Portal Axcess Doesn t Work If you have just powered up Axcess and the following screen appears Do not press any buttons or interrupt power to Axcess until the configuration process finishes If you did press any buttons or interrupt power Axcess is unusable because it has no valid Read Only Memory ROM Return your unit to...

Page 29: ...g audio settings 17 connecting troubleshooting See troubleshooting contacting Kenwood 22 controlling audio settings 17 play order 11 E Entré troubleshooting 24 F firmware update 4 front panel 2 troubleshooting 24 G Groups Internet Radio 14 music 9 H headphones 2 I impedance speaker 22 information Track 9 Internet Radio purchasing music from 15 troubleshooting 22 24 K Kenwood contacting 22 L listen...

Page 30: ...up audio 17 signal path troubleshooting 21 skipping Internet Radio 22 software update 4 sound adjusting balance 17 bass 18 treble 18 troubleshooting 22 23 speakers adjusting balance 17 bass 18 treble 18 troubleshooting 22 switching modes 6 T tagging music 15 Tracks 9 playing time 9 treble adjusting 18 troubleshooting Axcess 23 defined 21 22 Entré 24 Internet Radio 22 24 music order 24 quality 22 r...

Page 31: ...l 0 11 THD 1 kHz 8 ohms 15 watts per Channel 0 7 70Hz 20 kHz 8 ohms FTC Signal to Noise Ratio 86dB A WTD Residual noise 100dB A WTD Channel separation 56dB 1kHz AUX input Input impedance 7 74kOhm 1kHz AUX Input Dimensions 9 W x 4 11 16 D x 8 D Weight 4 lb ...

Page 32: ...Internet www kenwoodusa com e mail inquiry kenwoodusa com Telephone 1 800 KENWOOD Main Office P O Box 22745 Long Beach CA 90801 5745 ...

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