Troubleshooting Guide
Problem
Cause
Solution
The whisk, K-beater or
ceaming beater knocks
against the bottom
of the bowl or not
reaching the ingredients
in the bottom of the
bowl.
Tool at the wrong height
and needs adjusting.
Adjust the height using a
suitable spanner – see “Tool
Adjustment” section.
Slow speed attachment
cannot be fitted.
Check your attachment is
compatible for use with
your model.
Twist connection system
required (Model KAX)
Attachment must have the KAX
twist connection system
to
fit the outlet.
If you own attachments
featuring the Bar Connection
System
you will need to
use the KAT002ME adaptor
to connect these to the Twist
Connection System on your
Stand Mixer.
For more information visit
www.kenwoodworld.com/twist
.
The Stand Mixer stops
during operation.
Display shows error
message E27.
Overload protection or
overheat system activated.
Maximum capacity
exceeded.
Unplug and check for
obstruction or overloading.
If the machine will not operate,
remove some of the ingredients
to reduce the load and restart.
If this still does not resolve the
problem, unplug and allow to
stand for 15 minutes. Plug in and
restart.
If the machine does not restart
following the above procedure
contact “ Customer Care” for
further advice.
No power to appliance
/display screen not
coming on.
Appliance not plugged in.
On/Off switch not
operated.
Appliance has gone into
standby mode.
Check appliance plugged in.
Press the On/Off switch to the
On position.
Touch the display screen or
rotate the control dial.
Guarantee UK only
O
If your Stand Mixer goes wrong within
one year from the date you bought
it, we will repair it (or replace it if
necessary) free of charge provided:
O
it has been used in accordance with
these instructions.
O
you have not misused, neglected, or
damaged it;
O
it has not been modified (unless by
KENWOOD);
O
it is not second hand;
O
it has not been used commercially;
O
you have not fitted a plug incorrectly;
and
O
you supply your receipt to show when
you bought it.
This guarantee does not affect your
statutory rights.
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