45
ENGLISH
Troubleshooting
Troubleshooting
Radio
AME automatic presetting does not work.
→
Store stations manually. (Page 16)
Static noise while listening to the radio.
→
Connect the antenna firmly.
AV-IN
No picture appears on the screen.
→
Turn on the video component if it is not on.
→
Connect the video component correctly.
Spotify
“Check App” appears.
→
The Spotify application on the connected device
has not started up.
→
The Spotify application is not installed on the
connected device.
→
Reconnect your smartphone.
→
Restart Spotify application.
“Please login or sign up.” appears.
→
You have not been signed into Spotify.
“Please check internet connection.” appears.
→
Check the internet connection.
“Unable to start Spotify.” appears.
→
Restart Spotify application.
→
Spotify application cannot be started or played in
current condition.
“Please update the Spotify app on the phone.”
appears.
→
The Spotify application on the connected device is
not the latest version. Update the application.
Bluetooth
Phone sound quality is poor.
→
Reduce the distance between the unit and the
Bluetooth mobile phone.
→
Move the car to a place where you can get a better
signal reception.
The sound is interrupted or skipped while using a
Bluetooth audio player.
→
Reduce the distance between the unit and the
Bluetooth audio player. Disconnect the device
connected for Bluetooth phone.
→
Turn off, then turn on the unit.
(When the sound is not yet restored) connect the
player again.
The connected audio player cannot be controlled.
→
Check whether the connected audio player
supports AVRCP (Audio/Video Remote Control
Profile).
The Bluetooth device does not detect the unit.
→
Search from the Bluetooth device again.
The unit does not pair with the Bluetooth device.
→
For devices compatible with Bluetooth 2.1:
Register the device using a PIN code. (Page 20)
→
For devices compatible with Bluetooth 2.0:
Enter the same PIN code for both the unit and
target device. If the PIN code of the device is not
indicated in its instructions, try “0000” or “1234.”
→
Turn off, then turn on the Bluetooth device.
Echo or noise occurs.
→
Adjust the microphone unit position.
→
Adjust the echo volume or noise reduction volume.
(Page 22)
The unit does not respond when you try to copy
the phonebook to the unit.
→
You may have tried to copy the same entries (as
stored) to the unit.
“Connection Error” appears.
→
The device is registered but the connection has
failed. Connect the registered device. (Page 21)
“Please Wait...” appears.
→
The unit is preparing to use the Bluetooth function.
If the message does not disappear, turn off and
turn on the unit, then connect the device again (or
reset the unit).
“No Voice Device” appears.
→
The connected mobile phone does not have a
voice recognition system.
“No Data” appears.
→
No phonebook data is contained in the connected
Bluetooth phone.
“Initialise Error” appears.
→
The unit has failed to initialize the Bluetooth
module. Try the operation again.
“Dial Error” appears.
→
Dialing has failed. Try the operation again.
“Hung Up Error” appears.
→
The call has not ended yet. Park your car, and use
the connected mobile phone to end the call.
“Pick Up Error” appears.
→
The unit has failed to receive a call.
EN̲DDX2018TC̲E.indb 45
EN̲DDX2018TC̲E.indb 45
2017/11/29 15:51
2017/11/29 15:51
