7
Problem
Cause
Solution
The juicer will not start/does
not operate.
• No power.
• Juicing bowl not properly aligned
on power unit or lid not locked
correctly.
• Make sure the appliance is
plugged in.
• Check that all parts are fitted
correctly.
The juicer has stopped during
normal operation.
• Clogging in filter and scroll.
• Food not cut into small enough
pieces.
• Press the reverse button for 3-5
seconds. Repeat the process 2-3
times until blockage cleared.
• Do not attempt to open the lid by
force.
• Switch off, unplug and remove
the lid. Check if any clogging.
Remove food if necessary and
continue juicing.
• Juicer overloaded or overheated
due to heavy load.
• Switch off, unplug and take
the juicer apart. Clear and
reassemble the juicer.
• Plug in and press the “reset”
button
bm
and hold for 1-2
seconds and start operation as
normal.
Juice is leaking from
underneath the bowl.
• Pulp stopper not fitted or has come
loose during operation.
• Check that the pulp outlet
stopper is fitted correctly.
Juice does not exit juicing
outlet.
• Anti-drip stopper closed.
• Remove stopper and allow juice
to flow into juice container.
Too much pulp coming out
in juice.
• Filter or scroll clogging.
• Very fibrous fruit/vegetable being
processed.
• Cut food, especially fibrous
foods, into smaller pieces to
avoid the fibres wrapping around
the scroll.
• Use the clip on sieve provided if a
smoother juice is required. Empty
after processing 1kg of fruit/
vegetables.
Wiper holder not rotating.
• Filter or scroll not located correctly.
• Check and ensure juicer
assembled correctly.
There is a squeaking noise
when juicing.
• Friction between wiper holder and
bowl.
• Normal operation.
• Do not operate the juicer empty.
Staining on juicing parts.
• Natural colouring from food.
• Rubbing with a cloth dipped in
vegetable oil will help to remove
discolouring.
troubleshooting guide