25
troubleshooting
Problem
Possible Causes
Remedy
Your machine does
not start.
It is not plugged in.
Plug it in and switch on at the
mains.
Fuse blown.
Replace the fuse.
Power cut.
Check mains power.
Start/Pause button not
pressed.
Press on Start/Pause button.
The door is
not closed properly.
Close the door.
Programme dial is in the
‘stop’ position.
Turn the programme dial to the
desired position.
Your machine does
not intake water.
Water tap is turned off.
Turn your water tap on.
Water inlet hose may be
twisted.
Check water inlet
hose and untwist.
Water inlet hose clogged.
Clean water inlet hose filters.
Valve inlet filter clogged.
Clean the valve inlet filters.
The door is
not closed properly.
Close the door.
Your machine
does not discharge water.
Discharging hose is clogged
or
twisted.
Check the discharging hose,
then either clean or untwist it.
Pump filter clogged.
Clean the pump filter.
Your machine
vibrates.
The machine is not level.
Adjust the feet and level the
machine.
The transit bolts are still it
place.
Remove the transit bolts.
You have only loaded a very
small load so the drum is
unbalanced.
Add more laundry.
Your machine is overloaded
or not loaded correctly.
Remove some laundry and load
the drum correctly.
Excessive foam is
formed in the detergent
drawer.
Excessive amount
of detergent used.
Press on Start/Pause button. To
eliminate foam formation, mix
a spoon of softener with half
a litre of water, and pour the
mixture in the detergent drawer.
After 5-10 minutes, press on
Start/Pause button again. In
your next washing operation,
adjust the detergent dose
accordingly.
Wrong detergent
used.
Use detergents produced
only for automatic washing
machines in your machine.
Kenwood 10kg Washing Machine K1014WM18 Manual.indd 25
21/06/2018 08:17
