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frequently asked questions
If a problem does occur, it may often be due to something very minor. The following Q & A may be
able to resolve the issue.
questions
answers
Why doesn’t the food seem to
cook?
Check that:
• the cooking time has been set.
• the door is closed.
• the mains socket is not overloaded causing the fuse to blow.
Why does the food seem
undercooked or overcooked?
Check that:
• the correct cooking time has been set.
• the correct power setting has been used.
How can I stop eggs from
popping?
When you bake or poach eggs in the microwave, the yolk can
sometimes pop as steam builds up inside it. You can stop the
egg from popping by piercing the yolk with a toothpick before
cooking.
Never cook eggs that are still in their shells.
Why is it so important that I allow
standing time after cooking?
With microwave cooking, many foods build up enough heat
inside them to continue cooking even after they’ve been
taken out of the microwave. For a short time after cooking the
heated product will continue to cook, leaving products to stand
will allow for even cooking and heat distribution.
Why does my microwave
sometimes take longer to cook
than it says in the recipe?
First check that the microwave was set just as the recipe said.
Cooking times and heat settings are suggestions to help
prevent overcooking but differences in the weight, size, shape
and starting temperature of food will all affect how long it
takes to cook – just as it does with a conventional oven. Use
your judgement along with the recipe to check whether the
food has been cooked properly.
Why do I get condensation on the
inside of the door?
Condensation is perfectly normal, especially when you are
cooking food with a high moisture content such as potatoes.
Does the microwave energy get
through the window on the door?
No. The door has a special metal screen with holes that lets
you see inside but stops microwave energy from getting out.
Steam comes out of the side
of the door and vents. Can
microwave energy get out too?
No. The door and vents are carefully designed to let steam
out during cooking but keep microwave energy in.
What happens if the microwave is
switched on while the microwave
is empty?
The microwave will be damaged. Do not switch the microwave
on when there’s nothing inside the microwave. It is a good
idea to keep a cup of water in the microwave just in case
someone accidentally starts the microwave.
Why doesn’t the microwave’s light
illuminate?
Open the door. If the light does not illuminate, the bulb has
probably blown. Call a qualified technician – do not try to
change the bulb yourself.
There are sparks inside the
microwave when I use the
microwave. Will this cause any
damage?
Yes. Make sure that you are not using any metal utensils and
that your containers don’t have a metal trim. You must not use
metal in your microwave when you cook (except aluminium
foil).
Light is showing through the vents
and door. Does this mean the
microwave energy can escape?
No. It is normal for the light to be visible and is nothing to be
concerned about.
Why do I get interference on
my TV and radio when I use the
microwave?
Microwaves use radio waves similar to those received by TVs
and radios. You can lessen the interference by moving your
microwave further away from the TV or radio.
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