3
TROUBLESHOOTING FOR KPG-36X AND KPG-46X
●
Solution ( If sliding the SW of KPG-36X/ 46X to [USB] )
1.
Start up the PC, and then make sure that Windows 7, Windows 8.1, or Windows 10
is properly running.
2.
Make sure that the installation of the KPG-36X or KPG-46X driver has completed.
3.
Make sure that KPG-36X or KPG-46X is not connected to a USB port on the PC.
4.
For Windows 7: Click Windows "
Start
" button, and then click the "
Search programs
or files
" box.
Enter “
cmd.exe
” by using a keyboard, right-click
“
cmd.exe
” in the searched program list, and then click “
Run as Administrator
”.
The command prompt starts.
For Windows 8.1, and Windows 10 : Right click Windows "
Start
" button, and
then click "
Search
". Enter “
Command Prompt
” by using a keyboard, right-
click “
Command Prompt
” in the searched program list, and then click “
Run as
Administrator
”.
The command prompt starts.
5.
Enter the following commands and then start the Device Manager.
set devmgr_show_nonpresent_devices=1
cd c:\windows\system32
start devmgmt.msc
6.
Click the “
View
” menu in the Device Manager, and then click “
Show hidden devices
”.
7.
Right-click the unused port you wish to delete, and then select “
Uninstall
”.
The “
Confirm Device Uninstall
” dialog box appears. Confirm the message, and if
you
agree to proceed to the next step, click the “
OK
” button to delete the selected port.
Be careful not to delete necessary devices.
8.
For Windows 7, and Windows 8.1 : Right-click “
KENWOOD Type 1 (COMx)
” in the
Device Manager > “
Ports (COM & LPT)
”, and then select “
Uninstall device
”.
For Windows 10 : Right-click the unused port you wish to delete, and then select
“
Uninstall device
”.
9.
Turn the transceiver ON, slide the SW of KPG-36X or KPG-46X to [USB], and then
connect KPG-36X or KPG-46X to a USB port on the PC. (The KPG-36X /46X port
will be newly assigned to the port deleted in 7.)
Note:
◆
If installation information on a device that no longer physically exists (or a modem
card that was installed before but is now disconnected) is retained, the COM port
assigned to the device may become “
in use
”.
◆
The administrative privilege is required to do the above operations.
