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6: Troubleshooting

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Kenwood 72X and 62X TrueX User’s Guide

Can’t get an Audio CD (CD music) to work:

• Make sure that the CD audio cable is plugged into both sound card and the
CD-ROM drive.

• If you are running Windows® 95/98, make sure you have Multimedia CD player
and Volume Controls installed.

• Make sure that the Windows® 95/98 Volume Control ‘CD audio’ is active, not
muted, and set to an audible level.

• Confirm that the speakers are functional. Check all speaker cables.

• If you have headphones, plug them into the headphone jack on the front of the
CD-ROM drive and adjust the volume wheel.  If you hear sound, yet no sound is
coming from the speakers, verify that the CD audio cable is correctly connected
to your sound card.  If no sound comes from the headphones, make sure there is
a CD audio disc in the drive and that Windows® ‘CD Player’ is running.

CD-ROM installs and is recognized by Windows®95/98, but is
performing slower than expected:

• Make sure that DMA is enabled (see Section 4).

• Confirm that “Supplemental Cache Size” is set to “LARGE” and Read-Ahead
caching is set to “Quad-Speed or Higher” (see section 4).

Ultra DMA

Note:

Ultra DMA is automatically enabled if your system supports UDMA.

KW-40 72/62X atapi manual  12/13/99 3:25 PM  Page 24

Summary of Contents for UCR 420

Page 1: ...Installation User s Guide for UCR 421 UCR 420 ...

Page 2: ...Kenwood Technologies 72X and 62X TrueX User s Guide Published 12 99 Part No UCR5024 ...

Page 3: ...Computer OFF 8 Opening Your Computer 8 Locating Your EIDE Devices Connections 8 Removing Your Older Device 9 Configuring Your MASTER SLAVE Jumpers 9 Mounting Your CD ROM Drive 10 Connecting Your Cables 11 EIDE Cable 12 Power Cable 12 Audio Cable 12 4 Software Configuration 13 DMA and File System Settings 14 5 Drive Usage 17 Handling CD ROM Discs 17 Inserting a Disc 17 Care and Handling 18 6 Troubl...

Page 4: ...Kenwood 72X and 62X TrueX User s Guide Page 2 This page is intentionally left blank ...

Page 5: ...ds the following configuration for your PC Intel s 440LX chipset or better or equivalent is recommended for best results 233 MHz Pentium with MMX or Higher or Equivalent 32 MB RAM PCI Bus Master Controller PCI Bus Master EIDE Drivers for Windows 95 NT Windows 95 OSR2 or Windows 98 Package Contents 72X or 62X TrueX CD ROM Drive IDE Cable Audio Cable Four Screws Installation User s Guide Quick Insta...

Page 6: ... computer manual or hardware manufacturer for more information TOOLS YOU MAY NEED Phillips screwdriver Flat Blade screwdriver Needle nose pliers Please consult your computer s documentation to determine any other tools that may be necessary Note As with any computer component your 72X or 62X TrueX CD ROM Drive can be damaged by static electricity please take care to ground yourself by touching a g...

Page 7: ...tach a total of four devices to your computer It accomplishes this by having two channels PRIMARY and SECONDARY and each channel is capable of connecting or chaining two devices i e 2 channels x 2 devices channel total of 4 devices A chain consists of two devices connected with one cable This IDE cable will have a connector at each end and it will usually have an additional connector in the middle...

Page 8: ... devices to verify settings 2 Technical Background Page 6 Kenwood 72X and 62X TrueX User s Guide LOCATING AND SETTING MASTER SLAVE CSEL JUMPERS After discussing the different settings for your 72X or 62X TrueX CD ROM Drive it is important to know HOW to make these settings The Jumper Block is a set of pin pairs that function like simple switches They can be either ON closed cir cuit or OFF open ci...

Page 9: ...type MSCDEX EXE and click Find Now Once the file is located you can copy it to a floppy diskette The Kenwood Driver is available at our web site http www kenwoodtech com tech_support in the Technical Support Downloads section Step 1 BACKING UP YOUR SYSTEM Throughout this installation guide we will try to alert you to the most common obstacles but some issues may be unpredictable It is suggested th...

Page 10: ...S In most EIDE systems your motherboard should have two 40 pin connections They are usually close in proximity and should be labeled either EIDE or IDE To determine if a device is IDE make sure it has the 40 pin connector and MASTER SLAVE CSEL jumper block In most cases your hard disk drive and your current CD ROM will be EIDE so identifying your EIDE connections could be as simple as following th...

Page 11: ...TER SLAVE JUMPER As we discussed in Section 2 you need to set your MASTER SLAVE CSEL jumpers properly so your computer can communicate with your new CD ROM drive For optimal performance Kenwood recommends that you install your TrueX Drive as MASTER on the Secondary IDE channel The following table lists the configurations you will most likely encounter and the consequent way to set the jumpers on y...

Page 12: ... mounting screws included with your CD ROM drive The drive has four mounting holes on each side and on the bottom 12 total The mounting holes that you use will depend on your computer s chassis design In most cases you will be using two holes on each side of the CD ROM drive NOTE DO NOT USE LONGER SCREWS BECAUSE THIS COULD DAMAGE YOUR CD ROM DRIVE Figure 3 1 CD ROM drive mount ...

Page 13: ... YOUR CABLES Once the drive is in place it is a simple matter of plugging in the IDE cable the CD audio cable connector diagram in circle see Figure 3 2 and the power cable see Figure 3 3 Power cable IDE cable Audio connector Figure 3 2 IDE cable and audio connector Figure 3 3 Power cable ...

Page 14: ... large box where the power plug connects on the back of the machine From this box there will be several colored wires that end in white plastic plugs To install the power cable simply insert the white plug into the CD ROM drive s DC Input see Figure 3 3 If you find other devices are using all of the available power connections you will need to get a power splitter or Y splitter To install the spli...

Page 15: ...s 98 will automatically recognize your 72X or 62X TrueX CD ROM Drive After the hardware installation and your system restart Windows 95 98 should automatically find and install the appropriate drivers The 72X or 62X TrueX CD ROM Drive is Plug and Play which means that in a Plug and Play system it will be recognized immediately by Windows 95 98 If your system supports Plug and Play you should see a...

Page 16: ... icon to expand the list if it is not already expanded 4 Double click on the KENWOOD CD ROM 5 Select the Settings tab 6 The DMA checkbox is located to the right of the Auto insert notification checkbox If it is not already checked click in the DMA box If the Kenwood CD ROM is not listed in step 4 your drive is not connected properly Go back to Sections 3 4 of this manual to verify your installatio...

Page 17: ...he process below to ensure your operating system is set for best results as shown in Figure 4 2 1 Using the right mouse button click once on the My Computer icon on your desktop and select Properties 2 Select the Performance tab 3 Click once on the File System button 4 Select the CD ROM tab 5 Move the Supplemental cache size adjustment bar to Large and select Quad speed or higher in the drop down ...

Page 18: ...4 Software Configuration Page 16 Kenwood 72X and 62X TrueX User s Guide This page is intentionally left blank ...

Page 19: ...the disc should be placed into a plastic jewel case or similar type of protective sleeve If you find the CD ROM drive is having trouble reading a particular disc you may want to try cleaning it Use a clean slightly damp cloth and gently wipe the disc from the center hub of the disc to the outside edge Inserting a Disc The drive s disc tray opens with a press of the eject button on the face of the ...

Page 20: ... amount of pressure your tray should open about half an inch allowing you to gently pull the tray open and retrieve the disc Care and Handling Do not place anything other that a compact disc on your CD ROM drive s tray The drawer is designed to hold the weight of the CD ROM disc If the need arises to remove the drive for transport or storage it is recommended to place the drive back into the origi...

Page 21: ...aligned with Pin 1 on all attached devices Is the MASTER SLAVE CSEL setting correct Check the other device attached to the IDE cable you connected to your CD ROM drive If it is set to MASTER the CD ROM must be set to SLAVE If the other device is set to SLAVE then you must set the CD ROM to MASTER If the CD ROM is the only device on the cable it must be set to MASTER If the other device is set to C...

Page 22: ...is properly seated Examine the cable to confirm the red stripe is properly aligned with Pin 1 on all connections CD ROM drive door won t open Make sure power is connected to the drive Make sure the CD ROM drive s IDE ribbon cable is properly seated Examine the cable to confirm the red stripe is properly aligned with Pin 1 on all connections Examine the face of the CD ROM drive itself to verify tha...

Page 23: ...the power plug to verify it is securely seated or try using a different power cable than your original choice Examine the MASTER SLAVE CSEL settings and change if necessary as discussed in Sections 2 3 If you are using Windows 95 check your CONFIG SYS file for LASTDRIVE statement If one exists make sure the letter is toward the end of the alphabet For example change it to LASTDRIVE R It may be nec...

Page 24: ...es plug them into the headphone jack on the front of the CD ROM drive and adjust the volume wheel If you hear sound yet no sound is coming from the speakers verify that the CD audio cable is correctly connected to your sound card If no sound comes from the headphones make sure there is a CD audio disc in the drive and that Windows CD Player is running CD ROM installs and is recognized by Windows 9...

Page 25: ...o consult the Technical Support area on our web site at http www kenwoodtech com tech_support html Or you can send a description of your issue via email so one of our trained technical support representatives can promptly respond support kenwoodtech com Finally you can send a fax or call on us toll free directly for assistance Fax 408 451 1150 Support Line 888 730 4206 ...

Page 26: ...Appendix A Technical Support Page 24 Kenwood 72X and 62X TrueX User s Guide This page is intentionally left blank ...

Page 27: ...nhanced version of IDE that allows faster data speeds and more connected devices Half Height Drive Bay This refers to the physical location into which you install your CD ROM drive It is located on the front panel of your computer and should be 5 25 inches wide Hard Drive Can also be referred to as a hard disk drive or a fixed disk drive A hard drive is usually a non removable storage medium used ...

Page 28: ...rivers in MS DOS and set up a drive letter Usually this file is loaded in the AUTOEXEC BAT file This file is required for Windows 95 reinstallation Peripheral See device Pin 1 A label that helps one correctly align and connect cables to devices Pin 1 should be connected to the pin 1 side of a ribbon cable usually the side with the red stripe Plug and Play Originally a specification developed by Mi...

Page 29: ...otorized Eject Button Emergency Hole LED Access LED Headphone Jack 3 5mm Stereo Mini Jack Volume Control Wheel Knob Interface Connector 40 pin EIDE Header CD Audio Analog Out Supported EIDE Settings Master Slave CSEL Jumper Settable General Specifications Installation Orientation Horizontal or Vertical Dimensions W H D 5 9 x 1 7 x 7 9in 14 9 x 4 3 x 20cm Weight 2 05 lbs 93kg Power Supply DC 5V at ...

Page 30: ...han those set forth in the documentation accompanying the Drive b if the Drive is repaired modified or altered unless such repair modification or alteration is expressly authorized in writing by Kenwood Technologies c if the Drive is subject to acts of God accident misuse abuse negligence commercial use lighting strike electrical fault improper packaging or other accident d if the Drive is install...

Page 31: ... provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the installations may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does caus...

Page 32: ...d Technologies USA Inc is a wholly owned subsidiary of Kenwood Americas Corporation Zen Research the Powered by Zen logo and TrueX are trademarks or registered trademarks of Zen Research NV and its affiliates All other trademarks or registered trademarks are the property of their respective owners ...

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