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Troubleshooting Guide

MP3/WMA source

?

Cannot play an MP3/WMA.

67

Not conforming to ISO 9660 Level 1/2, Joliet, and Romeo. 

Use a medium conforming to ISO 9660 Level 1/2, Joliet, and
Romeo.

The MP3/WMA has no or invalid track name extension.

68

Add the ".MP3/.WMA" extension to the MP3/WMA track name.

The media is scratched or dirty.

69

Clean the media, referring to the section on <CD cleaning> (page
8).

The CD-RW is used with the quick format.

Select the full format to use CD-RWs. 

?

Noise or no sound generated when an MP3/WMA is played.

70

The track has the MP3/WMA track name extension while it is not an
MP3/WMA.

Do not use the ".MP3/.WMA" extension in non-MP3/WMA.

?

Takes time before the unit starts playing MP3/WMA.

71

The medium contains many albums, tracks, and hierarchical levels.

The unit checks all tracks on the loaded medium first. If the
medium has many tracks recorded, it may take a long time for the
unit before it starts playing MP3/WMA.

?

Fails to play MP3/WMA in the intended order.

72

The MP3/WMA tracks were not written by the CD writer in the order
in which you wanted them to be played.

Depending on the CD writer, you may be able to set the order in
which MP3/WMA tracks are to be played by writing them onto a
medium with their track names beginning with play sequence
numbers such as "01" to "99".

?

The sound skips when an MP3/WMA is being played.

73-1

The media is scratched or dirty.

Clean the media, referring to the section on <CD cleaning> (page
8).

The recording condition is bad.

73-2

Record the media again or use another media.

?

Can't display the ID3 tag information correctly.

75

Record is not made in conformity with the ID 3 tag version1.x.

Record in conformity with the ID 3 tag version1.x.

?

Can’t enter Album Select mode.

101

There’s no folder recorded in the MP3/WMA media.

Use a media with levels.

?

The songs in the selected folder aren’t played in Album Select
mode.

102

There are no MP3/WMA in the selected folder.

Make sure there’s recorded content in the MP3/WMA media.

?

The MP3/WMA track/album search takes time.

78

Many tracks are recorded on the media.

When the media directory is complex, the track/album search can
take time.

?

The MP3/WMA related text isn’t displayed correctly.

79

A character is entered that this unit can't display.

For the characters that can be used for MP3/WMA text entry,
refer to <Notes on playing MP3/WMA> (page 6).

?

The MP3/WMA track time isn’t displayed correctly.

80

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There are times when it isn’t displayed correctly according to the
MP3/WMA recording conditions.

If the following situations, consult your nearest service
center:

• Even though the disc changer is connected, the Disc Changer source is

not ON, with "AUX" showing in the display during the Changer Mode.

• Even though no device (KCA-S210A, CA-C1AX, KDC-CPS87, KDC-CX87,

KDC-CPS85, KDC-CX85, KDC-CPS82 or KDC-CX82) is connected, the
Auxiliary input is entered when switching modes.

Z838W(E)_U.S_r2  02.2.15  10:31 AM  Page 51

Summary of Contents for Z-838W

Page 1: ...B64 2259 00 EV COMPACT DIGITAL AUDIO NSTRUCTION MANUAL CD RECEIVER ...

Page 2: ...nal Disc Fast Forwarding and Reversing Track Search Album Search Direct Track Search Direct Album Search Track Album Repeat Track Scan Random Play Magazine Random Play Album Select Disc Naming DNPS Text Title Scroll DNPP Disc Name Preset Play Menu system 34 Menu System Security Code Touch Sensor Tone Manual Clock Adjustment Date Adjustment Date Mode Synchronize Clock DSI Disabled System Indicator ...

Page 3: ...the wrong rating may cause your unit to malfunction To prevent short circuits when replacing a fuse first disconnect the wiring harness Do not place any object between the faceplate and the unit During installation do not use any screws except for the ones provided The use of improper screws might result in damage to the main unit Do not apply excessive force to the moving faceplate Doing so will ...

Page 4: ...ng Right after you turn on the car heater in cold weather dew or condensation may form on the lens in the CD player of the unit Called lens fogging CDs may be impossible to play In such a situation remove the disc and wait for the condensation to evaporate If the unit still does not operate normally after a while consult your Kenwood dealer Safety precautions Cleaning the Faceplate Terminals If th...

Page 5: ...lar frequency with the best reception for the particular network of stations that you want to listen to The data is automatically stored allowing you to switch quickly to another RDS stations broadcasting the same program that has better reception These include stations stored in the station preset memory that you often listen to Enhanced Other Network Stations that offer Enhanced Other Network al...

Page 6: ...ta in WMA data with the WMA encoder Transfer bit rate 48 k 192 kbps Sampling frequency 32k 44 1k 48k Hz When you use your CD writer to record MP3 WMA up to the maximum disc capacity disable additional writing For recording on an empty disc up to the maximum capacity at once check Disc at Once Entering ID3 tag and Contents Description The Displayable ID3 tag is ID3 version 1 x For the character cod...

Page 7: ... on your CD writer For example a medium with the following folder file hierarchy is subject to Album Search Track Search or Album Select as shown below When a Track Search is executed with file being played When an Album Search is executed with file being played When Album Select is selected with file being played to move from folder to folder 4 Button Button AM Button FM Button Operation of the b...

Page 8: ...g Clean from the center of the disc and move outward Removing CDs When removing CDs from this unit pull them out horizontally CDs that can t be used CDs that aren t round can t be used CDs with coloring on the recording surface or that are dirty can t be used Don t use CDs without disc mark A CD R or CD RW that hasn t been finalized can t be played For the finalization process refer to your CD R C...

Page 9: ...e in order to save the vehicles battery The time until full power OFF can be set in Power OFF Timer page 41 Selecting the Source Turning ON the Power Press the SRC button When the power is ON the Security Code page 35 is displayed as CODE ON or CODE OFF Turning OFF the Power Press the SRC button for at least 1 second Power General features 9 SRC ATT LOUD Q AUD S A FM 4 AM NF DISP u d MENU Release ...

Page 10: ... set on the Audio control page 10 Each setting value is changed with the Speaker Woofer Setting page 12 First select the speaker type with the Speaker setting System Q Compensating for low and high tones during low volume Press the LOUD button for at least 1 second Each time the button is pressed for at least 1 second the Loudness turns ON or OFF When it s ON LOUD ON is displayed Loudness Turning ...

Page 11: ...4 Adjust the Audio item Press the 4 or button Adjustment Item Display Range Bass Center Frequency Bass FRQ 60 70 80 100 or 150 Hz Bass level Bass 8 8 Bass Q Factor Bass Q 1 00 1 25 1 50 2 00 Bass Extend Bass EXT ON OFF Middle Center Middle FRQ 0 5 1 0 1 5 2 0 kHz Frequency Middle level Middle 8 8 Middle Q Factor Middle Q 1 0 2 0 Treble Center Frequency Treble FRQ 10 0 12 5 15 0 17 5 kHz Treble lev...

Page 12: ... the type of speakers Woofer setting allows for Network configuration according to the type of subwoofers 1 Enter Standby Press the SRC button Select the ALL OFF display 2 Enter Speaker Woofer Setting mode Press the Q button Speaker Setting is displayed 3 Select the Setting mode Press the FM or AM button Each time the button is pressed it switches between Speaker setting mode and Woofer setting mo...

Page 13: ...play Type is set to Display Type A or Display Type B the displayed contents are changed Display Type A Display Type B Display switching part for Display Type A and Display Type B Display Type B Display Type C The display of each part can be changed Picture Display switching part for Display Type C and Display Type D page 16 Character information display Display switching part for Display Type A an...

Page 14: ... Naming DNPS page 32 In Tuner source Character information display part b Display Information Display Program Service name or Frequency PS Radio text R TEXT Date Clock DATE CLOCK Only when Display Type is Display Type B Date DATE Blank Only when Display Type is Display Type A The Frequency is displayed during Program Service name reception Press the DISP button for at least 1 second The frequency ...

Page 15: ...name DNPS Folder name FOLDER NAME File name FILE NAME Song title Artist name TITLE ARTIST Album name Artist name ALBUM ARTIST Date Clock DATE CLOCK Only when Display Type is Display Type B Date DATE Blank Only when Display Type is Display Type A Character information display part c Display Information Display Spectrum Analyzer Clock S ANA CLOCK Album name Artist name ALBUM ARTIST Song title Artist...

Page 16: ...trum Analyzer 4 Spectrum Analyzer 5 Wallpaper 4 Exit Display Control mode Press the S A button When Display Type is set to Display Type C or Display Type D the displayed contents are changed Display Type C Display switching part for Display Type C and Display Type D In Standby mode Character information display part b Display Information Display Blank Only when Display Type is Display Type A Date ...

Page 17: ...E CLOCK Radio text R TEXT The Frequency is displayed during Program Service name reception Press the DISP button for at least 1 second The frequency for the RDS station will be displayed for 5 seconds instead of the Program Service name Wallpapers can be changed This unit comes with 5 types of wallpaper registered Z838W A downloaded wallpaper is added to the place after the last original wallpaper...

Page 18: ...an OFF Press the 38 button Wallpaper selecting In Standby mode Character information display part b Display Information Display Date DATE Date Clock DATE CLOCK Standby display ALL OFF In Auxiliary input source Character information display part b Display Information Display Date DATE Date Clock DATE CLOCK Auxiliary input name AUX NAME Function of the Z838W In MP3 WMA source Character information d...

Page 19: ...ton is pressed it switches through the below displays AUX TV VCP GAME PORTABLE DVD 4 Exit Auxiliary input display setting mode Press the NAME S button When operation stops for 10 seconds the name at that time is selected and Auxiliary input display setting mode closes Auxiliary Input Display Setting 19 Each time the button is pressed the Wallpaper scan is turned ON and OFF 2 Select the wallpaper P...

Page 20: ...the CD R CD RW Function of the Z838W Downloading movies and wallpapers Downloaded pictures can be used for the display of this unit 1 Inset a CD R CD RW Insert a CD R CD RW containing files to be downloaded into this unit Refer to Playing CD MP3 WMA page 28 for details Our URL http www kenwood net disp com describes how to make CD R CD RW 2 Enter Standby Press the SRC button Select the ALL OFF dis...

Page 21: ...damaged by shocks or jolts For that reason keep the faceplate in its special storage case while detached Do not expose the faceplate or its storage case to direct sunlight or excessive heat or humidity Also avoid places with too much dust or the possibility of water splashing Theft Deterrent Faceplate 21 Turning the Non fading output ON or OFF Z738 Turning the Non fading output ON or OFF while the...

Page 22: ...ternal disc source When you set the Dual zone system to ON while the non fading preout is switched ON the sound of the non fading preout isn t output The Dual Zone System can be used with the optional Auxiliary input sources shown below KCA S210A CA C1AX CD changer with an Auxiliary input function installed This function can be used in Auxiliary input source The front channel and rear channel can ...

Page 23: ...Entering the frequency and tuning 1 Select the band Press the FM or AM button 2 Enter Direct Access Tuning mode Press the DIRECT button on the remote is displayed 3 Enter the frequency Press the number buttons on the remote Direct Access Tuning Function of remote Selecting the station 1 Select tuner source Press the SRC button Select the TUNER display 2 Select the band Press the FM or AM button Ea...

Page 24: ...the FM or AM button 2 Call up the station Press the 1 6 button Preset Tuning Putting a station with good reception in the memory automatically 1 Select the band for Auto Memory Entry Press the FM or AM button 2 Enter Menu mode Press the MENU button for at least 1 second MENU is displayed 3 Select the Auto Memory Entry mode Press the FM or AM button Select the Auto Memory display 4 Open Auto Memory...

Page 25: ...n starts Traffic Info is displayed it and it switches to traffic information During reception of a AM station when the Traffic Information function is turned ON it switches to a FM station During reception of traffic information the adjusted volume is automatically remembered and the next time it switches to traffic information it s automatically the remembered volume Receiving other traffic infor...

Page 26: ... is displayed Select another Program Type 4 Exit PTY mode Press the PTY button Selecting the Program Type and searching for a station 1 Enter PTY mode Press the PTY button PTY Select is displayed This function can t be used during a traffic bulletin or AM reception 2 Select the Program Type Press the FM or AM button Each time the button is pressed the Program Type switches as shown below No Progra...

Page 27: ...Portuguese Swedish Swedish German German 4 Exit Changing Language mode Press the DISP button Changing Language for PTY Function Putting the Program Type in the Preset button memory and calling it up quickly Presetting the Program Type 1 Select the Program Type to preset Refer to PTY Program Type page 26 2 Preset the Program Type Press the 1 6 button for at least 2 seconds Calling up the preset Pro...

Page 28: ... that can play MP3 WMA is shown below Z838W When a disc is inserted the IN indicator is ON When a disc is inserted Press the SRC button Select the Compact Disc display Pause and play Press the 38 button Each time the button is pressed it pauses and plays Eject the disc 1 Drop open the faceplate Press the Release button 2 Eject the disc Press the 0 button Playing CD MP3 WMA CD MP3 WMA External disc...

Page 29: ...onal accessory disc player connected to this unit Press the SRC button Select the display for the disc player you want Display examples Display Disc player Compact Disc2 CD player DiscChanger CD changer MD changer Playing External Disc 3 Press the faceplate on the right side and return it to its former position 3 in 8cm disc can t be played Using an adapter and inserting them into this unit can ca...

Page 30: ...at ON In MP3 WMA media Folder Repeat ON OFF Repeat OFF Track Album Repeat Doing Disc Search by entering the disc number 1 Enter the disc number Press the number buttons on the remote 2 Do Album Search Press the DISC or DISC button Canceling Direct Album Search Press the 38 button Direct Album Search Function of disc changers with remote Doing Track Search by entering the track number 1 Enter the t...

Page 31: ...ayed When the button is pressed the next song select starts Magazine Random Play Function of disc changer Play all the songs on the disc or MP3 WMA folder in random order Press the RDM button Each time the button is pressed Random Play turns ON or OFF When it s ON Random ON is displayed When the button is pressed the next song select starts Random Play 31 Z838W E _U S_r2 02 2 15 10 31 AM Page 31 ...

Page 32: ...Press the F SEL button Folder name display Display the currently selected folder name Folder number display Displays the number in the folder belonging to the currently selected folder Function of the Z838W Quickly selecting the folder you want to listen to 1 Enter Album Select mode Press the F SEL button Select Mode is displayed During Select mode the folder information is displayed as shown belo...

Page 33: ... Refer to Display switching part for Display Type A and Display Type B page 13 Refer to Display switching part for Display Type C and Display Type D page 16 Text Title Scroll 5 Select the characters Press the FM or AM button Characters can be entered by using a remote with a number button Example If DANCE is entered Character Button Times pressed D 3 1 A 2 1 N 6 2 C 2 3 E 3 2 6 Repeat steps 3 thro...

Page 34: ...ample When Beep is selected each time the button is pressed it switches Beep ON or Beep OFF Select 1 of them as the setting You can continue by returning to step 2 and setting other items 4 Exit Menu mode Press the MENU button When other items that are applicable to the basic operation method above are displayed afterwards their setting content chart is entered Normally the uppermost setting in th...

Page 35: ... Security Code function is activated it can t be released Note your Security Code is the 4 digit number entered in your Car Audio Passport in this package 1 Enter Standby Press the SRC button Select the ALL OFF display 2 Enter Menu mode Press the MENU button for at least 1 second When MENU is displayed Security is displayed 3 Enter Security Code mode Press the 4 or button for at least 1 second Whe...

Page 36: ...tton Select the Date Adjust display 2 Enter Date Adjust mode Press the 4 or button for at least 1 second The date display blinks 3 Selecting the item day month or year to adjust Press the 4 or button The items that are blinking are items that can be adjusted Date Adjustment This adjustment can be done when the Synchronize Clock page 36 is set as OFF 1 Select Clock Adjustment mode Press the FM or A...

Page 37: ...ting Dimmer ON The display dims Dimmer OFF The display doesn t dim Dimmer Adjusting the display contrast Display and Setting Contrast 0 Contrast 1 Contrast 2 Original setting Contrast 3 Contrast Adjustment Selecting the button illumination color as green or red Display Setting Button Green The illumination color is green Button Red The illumination color is red Selectable Illumination A red indica...

Page 38: ...rk correctly even if it s selected B M S Bass Management System Setting the Front channel and Rear channel sound when the Dual Zone System is ON Display Setting Zone 2 Rear The front is this unit s internal source and the rear is Auxiliary input sound Zone 2 Front The rear is this unit s internal source and the front is Auxiliary input sound Dual Zone System Setting When the Dual Zone System is OF...

Page 39: ...ing listened to Also the time interval when interrupt is prohibited can be set Display and Setting News OFF News 00min News 90min When News 00min News 90min is set the News Bulletin Interrupt function is ON When the news bulletin starts News is displayed and it switches to the news bulletin If you choose the 20min setting further news bulletins will not be received for 20 minutes once the first ne...

Page 40: ...eek You can choose whether or not to restrict the RDS channels received with the AF function for a particular network to a specific region Display Setting Regional ON The Region Restrict Function is ON Regional OFF The Region Restrict Function is OFF Sometimes stations in the same network broadcast different programs or use different program service names Restricting RDS Region Region Restrict Fun...

Page 41: ... is OFF OFF 20min Turns the power OFF after 20 minutes Original setting OFF 40min Turns the power OFF after 40 minutes OFF 60min Turns the power OFF after 60 minutes This setting is done after setting Security Code page 35 Power OFF Timer Setting the displayed text scroll Display Setting Scroll Manual Doesn t scroll Scroll Auto Scrolls when the display changes The text scrolled is shown below CD t...

Page 42: ...level Basic operations Use one lithium battery CR2025 Insert the batteries with the and poles aligned properly following the illustration inside the case Store unused batteries out of the reach of children Contact a doctor immediately if the battery is accidentally swallowed Do not set the remote on hot places such as above the dashboard 2WARNING Loading and Replacing the battery Basic Operations ...

Page 43: ...c Name Preset Play page 33 mode In Disc source FM AM buttons Select the band Each time the FM button is pressed it switches between the FM1 FM2 and FM3 bands 4 buttons Tune up or down band 0 9 buttons Press buttons 1 6 to recall preset stations DIRECT button Enters and cancels the Direct Access Tuning page 23 mode 38 button Enters and cancels the PTY Program Type page 26 mode DNPP OK button Enters...

Page 44: ...gnition does not have an ACC position or if the ignition wire is connected to a power source with constant voltage such as a battery wire the power will not be linked with the ignition i e it will not turn on and off along with the ignition If you want to link the unit s power with the ignition connect the ignition wire to a power source that can be turned on and off with the ignition key If the f...

Page 45: ...sult your navigation manual 22 Wiring harness Accessory1 16 If no connections are made do not let the wire come out from the tab 18 Power control Motor antenna control wire Blue White 20 TEL mute wire Brown Connect either to the power control terminal when using the optional power amplifier or to the antenna control terminal in the vehicle 23 Connect to the terminal that is grounded when either th...

Page 46: ... above the unit s power will not be linked to the ignition key For that reason always make sure to turn off the unit s power when the ignition is turned off To link the unit s power to the ignition connect the ignition cable ACC red to a power source that can be turned on and off with the ignition key 1 Default setting The A 7 pin red of the vehicle s ISO connector is linked with the ignition and ...

Page 47: ...oward the bottom and pull out the unit halfway while pressing towards the inside 5 Pull the unit all the way out with your hands being careful not to drop it Be careful to avoid injury from the catch pins on the removal tool 1 Refer to the section Removing the hard rubber frame and then remove the hard rubber frame 2 Remove the screw M4 8 on the back panel 3 Insert the two removal tools deeply int...

Page 48: ...necting Wires to Terminals The ignition and battery wire are incorrectly connected 11 Connect the wire correctly referring to the section on Connecting Wires to Terminals There s no loudness effect 12 You re using Non fading preout Loudness has no effect in Non fading preout The Non fading output can t be turned ON or OFF 14 The Switching Preout page 38 is set is set on Rear preout Change it to No...

Page 49: ...t isn t displayed in the menu items The Touch Sensor Tone doesn t sound 34 The preout jack is being used The Touch Sensor Tone can t be output from the preout jack Even though Synchronize Clock is ON the clock can t be adjusted 35 The received RDS station isn t sending time data Receive another RDS station Tuner source Radio reception is poor 39 The car antenna is not extended Pull the antenna out...

Page 50: ... CD recorder A non compatible CD changer is being used to play the CD R CD RW 61 Use a CD changer compatible with CD R CD RW to play A CD ejects as soon as it is loaded 62 The CD is upside down Load the CD with the labeled side up The CD is quite dirty 63 Clean the CD referring to the section on CD cleaning page 8 Can t remove disc 64 The cause is that more than 10 minutes has elapsed since the ve...

Page 51: ...73 1 The media is scratched or dirty Clean the media referring to the section on CD cleaning page 8 The recording condition is bad 73 2 Record the media again or use another media Can t display the ID3 tag information correctly 75 Record is not made in conformity with the ID 3 tag version1 x Record in conformity with the ID 3 tag version1 x Can t enter Album Select mode 101 There s no folder recor...

Page 52: ...Mecha Error Something is wrong with the disc magazine Or the unit is malfunctioning for some reason E99 Check the disc magazine And then press the reset button on the unit If the Mecha Error code does not disappear consult your nearest service center Hold Error The protective circuit in the unit activates when the temperature inside the automatic disc changer exceeds 60 C 140 F stopping all operat...

Page 53: ...tected file is played E64 Can t Download Download Error This unit does not work properly for some reason Press the reset button to download it again If this error is still displayed consult a local Kenwood dealer No Display Data File No file that can be downloaded is contained in the CD ROM Make sure that a files created with referring to http www kenwood net disp com is contained in the CD ROM Do...

Page 54: ... 2times Z738 CD DA 500 200 rpm CLV Wow Flutter Below Measurable Limit Frequency response 1 dB 10 Hz 20 kHz Total harmonic distortion 1 kHz 0 01 Signal to Noise ratio 1 kHz 96 dB Dynamic range 95 dB Channel separation 90 dB MP3 decode Z838W Compliant with MPEG 1 0 2 0 2 5 Audio Layer 3 WMA decode Z838W Compliant with Windows Media Audio 8 Audio section Maximum output power 50 W x 4 Output power DIN...

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