English
77
troubleshooting guide
Problem
Cause Solution
Kettle does not operate.
No Power.
Check kettle is plugged in.
Check kettle is correctly
located to powerbase.
Check the fuse/circuit breaker
in your home.
If none of the above see
“Service & Customer Care”
section.
Kettle not switching off
Kettle overfilled.
Check water level is not
automatically after boiling/
above the Max level.
Long switch off time.
Lid not closed.
Check lid is closed
correctly.
Water splashing out of
Filter not fitted in
Always use the filter and do
spout area.
spout area.
not overfill above the Max
level.
Kettle switching on and off Limescale/mineral
Check that the element is
during use or switching off build up on element free from scale.
before water boiled.
affecting operation. Refer to “descaling” section
under care and cleaning.
Kettle stops working during Boil dry protection
Switch off and remove from
operation.
operated due to
the powerbase.
insufficient water in Allow to cool down before
kettle.
refilling.
When the kettle has cooled
down the switch will reset
itself.
Check the water level is
above the minimum level.
