Chapter 26
Technical support
352
as
kerio_support_info.txt
.
Note:
The
kerio_support_info.txt
is generated by the
Administration Console
. This implies
that in case you connect to the administration remotely, this file will be stored on the computer
from which you connect to the
WinRoute
administration (not on the computer/server where
the
WinRoute Firewall Engine
is running).
Error Log Files
In the directory where
WinRoute
is installed
(the typical path is
C:\Program Files\Kerio\WinRoute Firewall
)
the
logs
subdirectory is created. There you can find files
error.log
and
warning.log
. At-
tach these two files to your email to our technical support.
License type and license number
Please specify whether you have purchased any
WinRoute
license or if you use the trial version.
Requirements of owners of valid licenses are always preferred.
26.2 Tested in Beta version
As to increase quality of our products,
Kerio Technologies
releases essential versions of our
products as so called beta versions. Beta versions are product versions which include all
projected new features, however, these functions and the product itself are still under devel-
opment. Volunteers can test these versions and provide us with feedback to help us improve
the product and fix bugs.
The feedback from beta testers is essential for the product’s development.
Therefore,
WinRoute
beta versions include extensions and modules helping testers communicate
smoothly with
Kerio Technologies
.
For details on beta versions and their testing, refer to
.
Summary of Contents for KERIO WINROUTE FIREWALL 6
Page 1: ...Kerio WinRoute Firewall 6 Administrator s Guide Kerio Technologies s r o...
Page 157: ...12 3 Content Rating System Kerio Web Filter 157 Figure 12 7 Kerio Web Filter rule...
Page 247: ...19 4 Alerts 247 Figure 19 14 Details of a selected event...
Page 330: ...Chapter 23 Kerio VPN 330 Figure 23 55 The Paris filial office VPN server configuration...
Page 368: ...368...