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5

Keston System - 

User’s

 

Outside Sensor Failure

Reset the appliance - if the boiler fails to operate then please contact 

Keston (if under warranty) or alternatively a Gas Safe Registered 

Engineer if outside of the warranty period.  In IE contact a Registered 

Gas Installer (RGII).

Low Mains Voltage

Contact a qualified electrician or your electricity provider.

PCB Fault

PCB Fault.  Please contact Keston (if under warranty) or alternatively a 

Gas Safe Registered Engineer if outside of the warranty period.  In IE 

contact a Registered Gas Installer (RGII).

5 Boiler Resets in 15 minutes

1. Turn power off and on at the fused spur.
2. If the boiler fails to operate please contact Keston (if under warranty) 

or alternatively a Gas Safe Registered Engineer if outside of the 

warranty period.  In IE contact a Registered Gas Installer (RGII).

False Flame Lockout

Reset the appliance - if the boiler fails to operate then please contact 

Keston (if under warranty) or alternatively a Gas Safe Registered 

Engineer if outside of the warranty period.  In IE contact a Registered 

Gas Installer (RGII).

BCC Activation Fault

Reset the appliance - if the boiler fails to operate then please contact 

Keston (if under warranty) or alternatively a Gas Safe Registered 

Engineer if outside of the warranty period.  In IE contact a Registered 

Gas Installer (RGII).

DIspLAy CODE ON BOILER

DEsCRIpTION

Low Water Pressure

ACTION

Check system pressure is between 1 & 1.5bar on the pressure gauge.  

If the boiler fails to operate then please contact Keston (if under 

warranty) or alternatively a Gas Safe Registered Engineer if outside of 

the warranty period.  In IE contact a Registered Gas Installer (RGII).

Flame Loss

1. Check other gas appliances in the house are working to confirm a 

supply is present in the property.

2. If other appliances do not work or there are no other appliances, 

check the gas supply is on at the meter and/or pre payment meter 

has credit.  If the boiler fails to operate then please contact Keston 

(if under warranty) or alternatively a Gas Safe Registered Engineer 

if outside of the warranty period.  In IE contact a Registered Gas 

Installer (RGII).

Fan Fault

Reset the appliance - if the boiler fails to operate then please contact 

Keston (if under warranty) or alternatively a Gas Safe Registered 

Engineer if outside of the warranty period.  In IE contact a Registered 

Gas Installer (RGII).

Control / No  Flow Thermistor

Reset the appliance - if the boiler fails to operate then please contact 

Keston (if under warranty) or alternatively a Gas Safe Registered 

Engineer if outside of the warranty period.  In IE contact a Registered 

Gas Installer (RGII).

Return Thermistor

Reset the appliance - if the boiler fails to operate then please contact 

Keston (if under warranty) or alternatively a Gas Safe Registered 

Engineer if outside of the warranty period.  In IE contact a Registered 

Gas Installer (RGII).

FAULT CODEs

Flow Temperature Overheat 

BCC Fault

Boiler Chip Card (BCC)

Not Fitted

Please contact Keston (if under warranty) or alternatively a Gas Safe 

Registered Engineer if outside of the warranty period.  In IE contact a 

Registered Gas Installer (RGII).

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