LIFETIME CUSTOMER CARE WARRANTY
NK wants you to be an NK customer for life, so we take care of you even beyond the terms of
the above warranty with our Customer Care Program. Trade-in any Kestrel Pocket Weather
Meter, no matter the age or condition, and receive a generous discount on the replacement
product (same model only). Our Customer Care Program applies only as long as we
manufacture the product, and does not cover product upgrades.
CALIBRATIONS, CERTIFICATIONS AND SERVICE
Every NK product is tested and calibrated before it leaves our factory. We guarantee that it
will perform within specifications when you receive it. Each Kestrel comes with a Certificate
of Conformity, with the stated specifications for that product on the back. If you feel an
NK product is not meeting specs when you receive it, call us and we’ll make sure you are
operating it correctly. If it still appears that it may be out of spec, return it to us within 30
days of purchase and we will test and recalibrate all values at no charge. Beyond 30 days, we
offer reasonably-priced tests, calibration services and N.I.S.T. certified calibrations as well as
Kestrel tune-ups.
All of our measurements are traceable to the National Institute of Standards and Technology,
ensuring the highest level of accuracy. Our primary Calibration Standards are sent for
calibration in accordance with N.I.S.T. requirements and based on a regular schedule.
Only approved laboratories and N.I.S.T themselves are used for these calibration services.
Incoming and outgoing data is supplied with the certificate of calibration.
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