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7.

 

How to recover from installation done without administrator privileges? 

KeyScan product installation must be done with "Administrator" user account. 
In addition, under Win7 and Window Vista when you install the software by manually clicking on the installation setup file, you 
must right-click and select "Run As Administrator". 
If the installation was not done according to the above instructions you may get one or more of  the following problems- 

Product calibration will fail. 
Software may fail to start. 
Driver may not be installed. 

To resolve this issue: 
Follow the instructions in "How to install software update for the KS810-P product". 
Please make sure you login using administrator user account and right click and select "Run As Administrator" when activating 
the downloaded installation software. 

8.

 

How to recover from a premature connection of power to the scanner? 

If the power adapter has been connected to the scanner before the KeyScan scanner software installation, Windows failed to 
locate the software driver for the KeyScan scanner and marked the KS810-P device as un known device, this make the device 
unusable since it does not have a software driver attached to it. 
To resolve this issue: 

 

Make sure the power is connected to the KS810-P, if you disconnected it, connect it back. 

 

From Windows "Control-panel" select "System" and activate the device-Manager 

 

On the Device manager devices "tree", find the entry of the KS810-P device, it will be marked with yellow question mark 
indicating the bad driver installation or missing driver. 

 

Right click on the device entry and select "Uninstall" 

 

Disconnect the power adapter from the KeyScan product. 
 
At this point there are two options: 

 

If you didn't install yet the KeyScan software:  

o

 

Follow the software installation instructions as in "How to install the KS810-P software" 

 

If you already installed the software: 

o

 

Try to reconnect the power adapter. Since the software and driver are now installed, windows driver wizard should 
locate the driver automatically and you should get its messages and prompts about the successful driver 
installation. 

o

 

If you installed the software but after reconnecting the power, windows still did not locate the driver, you should 
follow the instructions in "How to recover from installation with no administrator privileges". You may try 
instead to follow a shorter process which may work in most cases by following the instructions in "How to locate 
the KS810-P scanner driver manually".
 

9.

 

How to download the Microsoft .NET2.0 SP1 or later: 

Microsoft Vista and Win7 operating systems come preinstalled with Microsoft .NET so most likely you do not need to install it 
again unless those library were damaged on your computer. 
On XP operating system Microsoft .NET must be installed separately. 

 

Check if you Windows operating system is 32bit or 64bit: 

o

 

Go to Control-Panel 

o

 

Select System 

o

 

Check the information on 32 bit or 64 bit operating system 

o

 

Do not confuse it with you PC hardware which is most likely 64bit Computer 

 

If your computer Operating System is 32 bits download the following version of Microsoft .NET 
http://www.microsoft.com/downloads/details.aspx?familyid=79BC3B77-E02C-4AD3-AACF-A7633F706BA5&displaylang=en  

 

If your computer Operating System is 64 bits download the following version of Microsoft .NET 
http://www.microsoft.com/downloads/details.aspx?familyid=B44A0000-ACF8-4FA1-AFFB-40E78D788B00&displaylang=en  

10.

 

Installation problem: error message "can't find the scanner" 

The reason for this massage is that the KS810-P device driver was not installed properly. 
The most common reason for this problem is that the power-adapter has been connected to the scanner before the installation 
of the KeyScan software, even if the connection was done briefly and removed later, the problem is still there and must be 
resolved.  
To resolve the issue:  
Follow the instructions on "How to recover from  a premature connection of power to the scanner" 

11.

 

Installation problem: The installation process didn't prompt for the software 

serial number 

Most common reason for this problem is missing Microsoft .NET2.0 SP2 or later software library on your PC. 
This problem is mostly common for installation on Windows XP systems since the XP does not have the Microsoft .NET 
preinstalled, Windows Vista and Win7 comes already with the .NET preinstalled. 
Solution: 
Download and install the .NET library, it is available from Microsoft for free download, make sure you download and install 
version .NET2.0 SP2 or later.  

Summary of Contents for KS810-P

Page 1: ...easy Activates the scanner automatically by insertion of document Completes default task with no selections Up to 15 preset functions for effortless non default jobs A must have tool for paperless of...

Page 2: ...e color CIS Output resolution From 50 dpi to 4800 dpi Scanning speed High speed USB2 scanner Fast functions 4 dedicated scan buttons PC interface High speed USB2 Software interface Twain interface and...

Page 3: ...the KeyScan device driver package using Windows control panel add remove program the KeyScan driver package is located near the bottom of the list and has typical entry name such as Windows Driver Pac...

Page 4: ...necting the power windows still did not locate the driver you should follow the instructions in How to recover from installation with no administrator privileges You may try instead to follow a shorte...

Page 5: ...port that does not comply with the full USB2 0 standard performance on some computers not all USB ports have the same performance either because of poor internal cable leading to the front USB ports...

Page 6: ...Downloads o Using the KeyScan KS810 this is a general overview of the scanner o KeyScan Tutorial short examples of the main scanner functions Navigate on the www keyscan com to How To Videos to get f...

Page 7: ...e If NoTouch AutoScan is active but you start manually the KeyScan Imaging application as long as this application is running NoTouch AutoScan will not start automatically If you run a 3rd party TWAIN...

Page 8: ...ctions KeyScan TWAIN interface Enable using KeyScan scanner by 3rd party applications such as Adobe Acrobat or Adobe Photoshop Any TWAIN compliant application should be able to use the KeyScan TWAIN i...

Page 9: ...ved You can scan more documents as explained before and each new document will have its own window The scanned documents are saved on KeyScan s temporary folder only for the duration of the current ac...

Page 10: ...integrated with KeyScan software Produce searchable PDF file of the scanned document no need for Adobe Acrobat Open a new email message Attach the new searchable PDF file to the new email message When...

Page 11: ...ed document KeyScan AutoScan function If during the initial timeout the user moves the mouse cursor over the timeout dialog The dialog is converted into Function Selection dialog where the user can se...

Page 12: ...r to be used From the 3rd application File menu click on Import to start the scanning functions When activating KeyScan KS810 P from 3rd party application through TWAIN interface while NoTouch AutoSca...

Page 13: ...and or privileged confidential technical commercial or financial information Such data should be used only for evaluation purposes and should not be copied or distributed without written permission of...

Page 14: ...nstream ports become operational only when the power adapter is connected THE SOFTWARE The KeyScan Imaging software includes the following components Drivers for the KS810 P scanner there is no need f...

Page 15: ...least 2G byte free space for runtime Operating system Microsoft Windows XP SP2 or higher Vista Window7 support both 32 and 64 bit versions Microsoft NET software make sure you have NET version 2 0 SP1...

Page 16: ...ion The Windows system should recognize the new connected keyboard and USB2 HUB and install their drivers automatically The green LED on the connector panel should be blinking it is located between th...

Page 17: ...ort demo videos installation of Irfan imaging software and installation of KeyScan software Click on the KeyScan software installation label or icon to start the software installation Follow the insta...

Page 18: ...Windows XP device driver installation If you are installing the KeyScan on a Windows Vista or 7 system you should get within 30 seconds of plugging the power adapter a small popup window on the right...

Page 19: ...matically with the driver installation In case Windows failed to detect the KeyScan driver please continue with install the software from a list of specified locations below Window may display Hardwar...

Page 20: ...ld select 32 or 64 bit according to the type of Windows operating system you have it can be checked under Control panel and System Window may display hardware installation warning message select Conti...

Page 21: ...e Imaging Software and calibrate the scanner using white and clean printer paper A4 or Letter size 2 If you installed the KeyScan without having Administrator account privileges or under Vista or Wind...

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