Step 1: Unpack and Inspect the Module
Return a Module for Service
Should it become necessary to return a module for repair or service, follow the steps
below:
1. Review the warranty information shipped with your product.
2. Contact Keysight to obtain a Return Material Authorization (RMA) and return
address. For assistance finding Keysight contact information, go to
(worldwide contact information for repair and
service) or refer to the “Support” information on the product web page at
3. Write the following information on a tag and attach it to the malfunctioning equip-
ment:
Name and address of owner. A P.O. box is not acceptable as a return address.
Product model number (for example, M9703A).
Product serial number. The serial number label is located on the top cover of the
module. The serial number can also be read from the Soft Front Panel interface,
but only after the hardware is installed.
Description of failure or service required.
4. Pack the module in its original ESD bag and packing carton. If the original carton is
not available, use bubble wrap or packing peanuts and place the instrument in a
sealed container and mark the container “FRAGILE”.
5. On the shipping label, write ATTENTION REPAIR DEPARTMENT and the RMA num-
ber.
If any correspondence is required, refer to the product by serial number and
model number.
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Keysight M9703A Startup Guide
