18
MODEL #SE25 – 2,500LB (1134KG) WINCH
TROUBLESHOOTING
TroubleshooTInG
Problem
Cause
Solution
Motor does not run,
Contactor makes a click
sound.
Incorrect Wiring
Check Winch Wiring Diagram, make sure all wires
are correctly connected.
Incorrect Wiring
Hand Remote / Mini Rocker Switch wires must be
connected green to green and black to black.
Loose battery cable connections
Hand tighten nuts on all cable connections.
Motor Issue
Contact KFI Technical Support
Water has entered motor
Allow to drain and dry. Run in short burst with
load until completely dry.
Brake Spring installed backwards
Contact KFI Technical Support.
Motor does not run, NO
click sound from Contactor.
Incorrect Wiring
Check Winch Wiring Diagram, make sure all wires
are correctly connected.
Switch Ignition Wire
Check connection to an ignition fed source. Must
supply 12V with the key on and vehicle running.
Contactor malfunctioning
Contact KFI Technical Support.
Switch malfunctioning
Contact KFI Technical Support.
Motor runs, Spool turns in
one direction only.
Incorrect Wiring
Check wiring diagram, verify switch wires (black/
green) are properly connected and making good
contact.
Defective or stuck Contactor
Tap contactor to loosen plungers.
Defective Switch assembly
Replace Switch assembly.
Contactor malfunctioning
Contact KFI Technical Support.
Motor runs, Spool does
NOT turn.
Clutch not engaged
Rotate Clutch Cap to Engage.
Broken Coupler / stripped Shaft
Replace Coupler or Shaft
Spool turns, but no
movement from Cable
Cable not attached to Spool
Contact KFI Technical Support.
Motor runs slowly or
without normal power.
Insufficient current or voltage.
The battery is weak, recharge. Run winch with
vehicle motor running (battery should have a
strong charge).
Loose or corroded battery cable
connections
Clean, tighten, or replace.
Worn Brushes
Replace with End-Cap Kit (#SE-A-CAPKIT)
Contact KFI Technical Support.
Motor overheating
Winch running time too long
Allow winch to cool down periodically.
For further support, contact:
KFI Tech Support
Mon-Thr 8:00 AM - 5:00 PM (CST/CDT)
Fri 7:00 AM - 1:00PM (CST/CDT)
Toll Free: 1-877-346-2050
tech@kfiproducts.com
KFI Products Website Support:
Common installation, maintenance, and troubleshooting
guides are available on our website.
https://www.kfiproducts.com/support.html