IMPORTANT USER HINTS
Over many years we have heard many questions and
comments relating to Khyam awnings and we feel it is
relevant to list various aspects of this information for
your
guidance.
Q . What about the strength and durability of the poles
& joints · can I trust them ?
A In simple terms, yes you can trust the poles and
joints the technology has existed for many years. The
poles are stronger than those normally supplied with
other awnings as ours are a mixture of duralumin
aluminium alloy and solid fibreglass. The joint system
is moulded from nylon with, glass filling adding
hardness to the nylon. The rivets are brass and the
springs are stainless steel.
Q. Do poles or joints break - and if so what can I do?
A. It is rare that the poles or joints break when used
according to our instructions. They are extremely
durable and have been tested to our exacting
standards. We cannot guarantee that there will never
be a breakage, but we can guarantee that we will
supply any replacements required during the warranty
period. Should you need to rectify a problem then
poles and or joints are quickly and easily replaced. If
you are travelling to remote parts of the world then
spares are available to take with you at a subsidised
rate to allow you the comfort of insurance
without great penalty.
Please contact our technical help department
Q, What about spares - can I get them ?
A, Yes, Spares are available directly via our website
or telephone Sales line
Q . Are KHYAM awnings water resistant ?
A. All Khyam flysheet fabrics are coated to withstand
in excess of 5000mm head of water in the hydrostatic
head test. This is a measure by which we can test the
resistance of water penetration. This is the
measurement when the fabric is new and in use over a
period of time this level will drop.
The majority of seams on your Khyam awning flysheet
have been seam taped during manufacture. However
it is sometimes not possible, due to the nature of
some materials used and sewing methods employed,
to fully seal all seams. It may therefore, in some
circumstances, be necessary to manually seal certain
seams with the sealant provided. Should you find any
‘drips’ or ‘wicking’, first locate the exact position
where the water is penetrating the flysheet.
Remember this may be at a higher point than the drip,
as the water may roll along the inside of the flysheet
until it finds a place to
‘pool' and
form a drip.
Once the point of the water ingress is found, note this
position and using the brush or pad provided with the
sealant, apply the sealant to the seam on the outside
of the flysheet.
The flysheet should be clean and dry before the sealant
is applied. Work the sealant well into the stitch holes
and the sewing thread in the area of the water ingress.
We recommend sealing the seam at least 5 cms above
and below the point of water ingress. Please note that
due to the ‘wicking effect’ you may find that water
penetrates seams that have been tape sealed. Water can,
in some circumstances ‘wick’ along the sewing threads
which run under the seam tape. So it is very important
to work the sealant well into the stitch holes and thread
in that area to prevent water soaking into the sewing
thread itself. On no account should the ‘teeth’of zips on
the flysheet or inner awning be sealed. Please allow at
least 48 hours for the sealant to cure. The awning
should never be packed away until the sealant is
completely dry.
Q . How well will the awning perform in the wind?
A. KHYAM awnings have proven on many occasions that
they perform exceptionally well in windy conditions,
when correctly erected. The major factor is how well the
user pegs the awning to the ground. In severe conditions
we recommend the use of ‘KHYAM storm packs’, which
have been specially designed for use with KHYAM
awnings. These are available from our website
www.khyam.co.uk
Unlike most dome awnings, we are able to guy directly
onto the pole system. By doing this far greater tension
can be achieved on all main poles thus preventing
excessive movement in the wind. It is important to note
when storm guys are being used, that all main poles must
be guyed to achieve maximum benefit.
Because weather conditions can quickly change we
recommend that all large awnings are storm guyed when
left unattended for any length of time.
When storing your awning please ensure it is thoroughly
aired and dried. Always store your awning in a warm and
dry environment.
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