KidsTale Warranty
KidsTale warrants to its original customer for as long as the original customer owns the product and
uses the product with normal use and installation in accordance with published specifications to be free
from defects in materials and workmanship.
This warranty does not cover damage from misuse, vandalism, modified parts, or damage such as dents,
scratches, fading/weathering, acts of God, and normal wear and tear.
Warranty claims must be filed within the applicable warranty period. Warranty replacement does not
include the cost of labor for part replacement. Replacement parts carry the applicable warranty from the
date of shipment of the replacement part.
One Hundred Year (100) Limited Warranty
on aluminum and steel upright posts against structural
failure due to deterioration, corrosion, or workmanship.
One Hundred Year (100) Limited Warranty
on hardware against structural failure due to
deterioration, corrosion, or workmanship.
One Hundred Year (100) Limited Warranty
on post caps and clamps against structural failure due
to deterioration, corrosion, or workmanship.
Fifteen Year (15) Limited Warranty
on rails, rungs, rigid climbers, loops, and decks against
structural failure due to deterioration, corrosion, or workmanship.
Fifteen Year (15) Limited Warranty
on all HDPE and rotational molded plastic components against
structural failure due to materials, or workmanship.
Three Year (3) Limited Warranty
on all blow molded plastics against structural failure due to
materials, or workmanship.
Five Year (5) Limited Warranty
on cables and nets against premature wear due to natural
deterioration or manufacturing defects.
Five Year (5) Limited Warranty
on moving parts against structural failure due to materials or
workmanship.
One Year (1) Limited Warranty
on all materials and products not covered above against failure due
to materials or workmanship.
Warranty procedure: To make a warranty claim, submit your request in writing, including photographs of
defective equipment, and the original purchase invoice or invoice number to your KidsTale
representative.
We will review the information and communicate options with you. If the product is under warranty, we
will replace the defective part. KidsTale is not responsible for freight costs or labor costs to replace the
part. We reserve the right to inspect all products identified as defective, and photos of defective
equipment will be required to accompany warranty claims.
