Troubleshooting
Problem
Possible Reason
Solution
Vehicle needs a push to go
forward
Poor wire connection
Check if the battery connectors
are firmly connected.
Contact Customer service if
necessary
“Dead spot” on motor
Contact customer service
Loud grinding sound or clicking
sound from the motor or gear box
Damaged motor or gear box
Contact customer service
Battery does not charge
Disconnected / Badly connected
battery
Reconnect the battery
Disconnected / Badly connected
charger
Make sure the charger is firmly
plugged into the power source
and connected to the charging
port
Charger not working
Contact customer service
Charger feels warm with charging
Normal
