GLT-R003-2HDSATA
Commissioning
R
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4.75-10.003-11-EN | 2019-11-12
Rectifying Malfunctions
The system is unstable after installing and connection the RAID system
Hard disk error
Cause
■
After the installation, the computer restarts.
■
The computer does not detect the Raid system after it starts.
Repair
■
Check the display on the LCD display.
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Check the connection cable from the Raid system to the computer.
■
If the computer system cannot be started, there may be an incompatibility problem in
the system. You must contact support.
Cause
■
The computer system responds normally; the speed when accessing the RAID
system is decreased.
Repair
■
First, check whether a data restore process is running in the RAID system.
■
Check whether the length of the SATA cable that connects the drives to the computer
system is too long or whether the specifications for this cable meet the requirements.
■
Switch off the RAID system and remove the hard disk drive. Connect it directly to the
computer system for testing. Defective sectors on the drive are responsible for the
system switching off suddenly.
Cause
■
How high is the total capacity in mirror mode when a completely new hard disk drive
is added?
Repair
■
The total memory capacity of the SATA RAID system is determined by the memory
capacity of the primary hard disk drive that was installed for use initially.
■
The memory capacity does not increase after the first installation, even when a
completely new hard disk drive with a higher memory capacity is installed.
Cause
■
Why does an error message appear when I install the secondary hard disk drive?
Repair
■
The memory capacity of the secondary hard disk drive is lower than that of the first
hard disk drive. The SATA RAID system cannot restore the new hard disk drive and
the message “Wrong Capacity” is displayed on the LCD display.
■
On the LCD display, a restore error message such as Pri(s)->Sec(s) or Sec(s)->Pri(s)
is displayed. In this case, (s) indicates that both hard disk drives are being treated as
the original hard disk drives. Before installing the hard disk drives in the SATA RAID
system, you must specify which hard disk drive is the original. Once the original hard
disk drive is specified and installed in the SATA RAID system, you can install the
second hard disk drive. This allows you to utilize the benefits of the function for
automatically restoring the SATA RAID system.
Cause
■
The hard disk is clearly working correctly but is displayed as faulty on the LCD display
Repair
■
The SATA RAID system uses strict requirements and standards to inspect defective
sectors on the hard disk drive. You must first overwrite the defective sectors on the
PC before you install the hard disk drive on the SATA RAID system.
