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User Guide for the Electronic SURETOUCH* Foam Soap System

LED INDICATORS:

There are several indicator LED’s on the soap 

discharge head which are used as follows:
Yellow LED (Low Product) –

 The yellow LED 

will begin to flash slowly (1 time every second) 

when the soap refill has between 50 and 90 shots 

of soap remaining.  
Red LED (Low Battery) slow flash –

 The red 

LED will begin to flash slowly (1 time every 

second) when battery power remaining is 

sufficient for approximately 500 additional shots 

of soap. 
Red LED (Low Battery) rapid flash –

 The red LED will begin to flash rapidly (4 times every 

second) when battery power is not sufficient to activate the dispenser. Replace batteries. 
Red LED (Motor Short) –

 The red LED will begin to flash 2 times every second. Reboot the 

dispenser by disconnecting and reconnecting the power.

REFILL SELECTION:

The motor module contains a 2 position 

switch that must be set to the proper 

refill size being used.
1500ML –

 Slide switch to the top 

(factory default)
800ML –

 Slide switch to the bottom

Red LED
Yellow LED

SENSOR RANGE:

The motor module contains a 2 position switch 

which allows for sensing range adjustment as 

follows:
Short Range –

 Delivers optimum performance 

in situations where inadvertent soap dispensing 

occurs on the long range setting. An example 

being when soap dispenser and the faucet are in 

close proximity. Top switch setting.
Long Range –

 Delivers optimum performance 

and fast response time. Bottom switch setting 

(factory pre­set).

Note:

•  When power is supplied to the system prior to installing a soap refill, the red and yellow LED will flash, 

indicating a good power connection has been established. It will continue to flash until a soap refill is installed.

•  When a soap refill is properly loaded into the dispenser the red and yellow LED will stop flashing indicating the 

refill is properly installed.

Dispenser Deactivation Instructions

5 sec.

2 min.

5 times/24h

IMPORTANT

Instructions to temporarily deactivate 11331 & 34829

dispensers to permit sink/dispenser cleaning.

Form# 034008

1. Place hand under  

dispenser.

2. Hold hand under 

dispenser for 5 seconds, 

soap will dispense 1 time.

3. After 5 seconds the 

LED’s will alternate 

blinking, remove hand.

4. The dispenser will 

remain deactivated for

2 minutes to allow for 

cleaning.

5. After 2 minutes the 

LED’s will stop blinking 

and the dispenser will be 

active.

NOTE: The dispenser can 

be deactivated for 

cleaning up to 5 times

in a 24 hour period.

DO NOT USE BLEACH OR PRODUCT CONTAINING

BLEACH TO CLEAN THE CHROME DISPENSER.

IMPORTANT

Bleach

IMPORTANTE

Instrucciones para desactivar 

temporalmente las distribuidoras 

11331 & 34829 para la limpieza de 

lavabos y distribuidoras.

1. Ponga la mano debajo de la 

distribuidora.

2. Sostenga la mano debajo de

la distribuidora por 5 segundos;

el jabón se dosificará 1 vez.

3. Después de 5 segundos las 

luces parpadearán de manera 

alternativa; quite la mano de 

debajo de la distribuidora.

4. La distribuidora quedará 

desactivada por 2 minutos para 

permitir la limpieza.

5. Después de 2 minutos las

luces dejarán de parpadear y

la distribuidora se activará.

NOTA: La distribuidora se puede 

desactivar un máximo de 5 veces 

en un periodo de 24 horas para 

efectuar la limpieza.

EVITE EL USO DE BLANQUEADOR 

O PRODUCTOS QUE CONTENGAN 

BLANQUEADOR PARA LIMPIAR 

DISTRIBUIDORAS CROMADAS.

IMPORTANT

Instructions de désactivation 

temporaire du distributeur (modèle 

11331 & 34829) pour le nettoyage 

du lavabo et du distributeur.

1. Placer la main sous le 

distributeur.

2. Laisser la main sous le 

distributeur pendant 5 secondes. 

Une dose de savon sort.

3. Au bout de 5 secondes, la DEL 

clignote. Retirer la main.

4. Le distributeur est désactivé 

pendant 2 minutes afin de faciliter 

le nettoyage.

5. Au bout de 2 minutes, la DEL 

cesse de clignoter et le 

distributeur est de nouveau activé.

NOTE: Le distributeur peut être 

désactivé 5 fois par période

de 24 heures.

NE PAS UTILISER D'EAU DE JAVEL 

NI D'AUTRE PRODUIT 

JAVELLISANT POUR NETTOYER

LE DISTRIBUTEUR EN CHROME.

1500 ML

800 ML

Summary of Contents for Suretouch

Page 1: ...m 033955 6 2013 Installation Instructions for the Electronic SURETOUCH Foam Soap System IMPORTANT For secure mounting follow instructions thoroughly Soap Discharge Head Support Shaft Support Ring Battery Compartment Cover Motor Module Split Support Ring Optional Soap Refill Bottle A A B B C C D H D E E F G Battery Compartment Base H F G ...

Page 2: ...for your surface and use cutting fluid to cool the bit during drilling 6 Insert the support shaft thru the hole in the countertop see figure 5 7 Rotate the support shaft so the arrow points toward the sink see figure 6 8 Remove the adhesive liner from the plastic support ring and from the underside of the countertop slide it thru the support shaft and push it until up until it sticks to the unders...

Page 3: ...ening of the support shaft Tighten in a clockwise direction see figure 11 13 Push the signal cable attached to the soap discharge head thru the opening in the support shaft see figure 12 14 Align the notches on the bottom of the soap discharge head with the tabs on the support shaft see figure 13 15 Rotate the soap discharge head counter clockwise until the tab on the soap discharge head is aligne...

Page 4: ...dule see figure 23 Note To change batteries push the key fully into the top of the assembled battery compartment see figure 24 then grip the battery compartment cover and pull it away from the battery compartment base see figure 25 Load new batteries and the repeat step 22 1 Slip the straw into the underside of the motor module see figure 26 2 Push the refill bottle flush to the motor module until...

Page 5: ...ec 2 min 5 times 24h IMPORTANT Instructions to temporarily deactivate 11331 34829 dispensers to permit sink dispenser cleaning Form 034008 1 Place hand under dispenser 2 Hold hand under dispenser for 5 seconds soap will dispense 1 time 3 After 5 seconds the LED s will alternate blinking remove hand 4 The dispenser will remain deactivated for 2 minutes to allow for cleaning 5 After 2 minutes the LE...

Page 6: ...kinks Replace refill if needed Check battery alignment Replace empty refill with a full one Reboot the dispenser by disconnecting and reconnecting the power Troubleshooting Guide Troubleshooting Guide continued Problem Cause Correction Soap does not dispense when activated continued Batteries can no longer activate the dispenser Red LED flashing 4 times per second Signal cable from discharge head ...

Page 7: ...s le présent document peuvent répondre ou non aux exigences de l ADA dépendant du type d installation KIMBERLY CLARK CORPORATION DISCLAIMS LIABILITY FOR PERSONAL INJURIES OR PROPERTY DAMAGES RESULTING FROM INSTALLATION NOT PERFORMED BY KIMBERLY CLARK KIMBERLY CLARK CORPORATION RECHAZA TODA RESPONSABILIDAD POR LESIONES PERSONALES O DAÑOS Y PERJUICIOS DEBIDOS A INSTALACIONES NO REALIZADAS POR KIMBER...

Page 8: ...ns thoroughly Form 033955 10 2012 Installation Instructions for the Electronic SURETOUCH Foam Soap System IMPORTANT For secure mounting follow instructions thoroughly Soap Discharge Head Support Shaft Support Ring Battery Compartment Motor Module Split Support Ring Optional Soap Refill Bottle A A B B C C D D E E F G F G ...

Page 9: ...the plastic template provided to determine the appropriate position from the sink s edge based on what is under the countertop the hole should be drilled Note the maximum dimension from the center of the hole to the edge of the sink is 3 5 inches see figure 2 4 Once the location is determined trace the 1 diameter hole using a marker see figure 3 5 Drill a 1 diameter hole in the marked location see...

Page 10: ...he sink use the optional split support ring provided instead 9 Break away the center portion of the plastic template and discard the piece removed see figure 8 10 Place the plastic template over the support shaft Rotate the support shaft until the exact location of the soap discharge head is reached Remove the template and discard see figure 9 11 Important Using a Phillips bit in a power driver ti...

Page 11: ... Rotate the soap discharge head counter clockwise until the tab on the soap discharge head is aligned with the rear tab on the support shaft see figure 14 16 Important Using the Allen wrench provided tighten the set screw clockwise on the back of the soap discharge head until it is tight The head of the set screw should be flush to below the surface of the soap discharge head see figure 15 17 Impo...

Page 12: ...low arrow on the motor module receptacle see figure 18 20 Push the signal cable plug into the motor module receptacle The connection is secured when the yellow arrow on the signal cable plug is no longer visible see figure 19 21 Align the orange arrow on the motor module with the orange arrow on the support shaft Push the motor module up until BOTH snaps lock into place see figure 20 Fig 17 Snap 1...

Page 13: ...igure 23 Note The red and yellow lights on the bottom of the soap discharge head should begin to blink indicating proper installation If the lights do not flash refer to the Troubleshooting Guide Note The battery compartment comes with 4 D cell batteries installed To change batteries insert the key into the top of the battery compartment see figure 24A then grasp the cover and pull it out see figu...

Page 14: ...ow lights on the bottom of the soap discharge head should stop blinking indicating proper installation If the lights continue to flash refer to the Troubleshooting Guide 3 Prime the pump by placing one hand under the soap discharge head to activate the motor Repeat 4 to 5 times until a consistent shot of foam soap is discharged see figure 28 4 To remove an empty refill bottle squeeze the release t...

Page 15: ...s in a 24 hour period DO NOT USE BLEA BLEACH TO CLEA IMPORTA IMPORTANTE Instrucciones para desactiv temporalmente las distribui 11331 34829 para la limpie lavabos y distribuidoras 1 Ponga la mano debajo de distribuidora 2 Sostenga la mano debajo la distribuidora por 5 segun el jabón se dosificará 1 vez 3 Después de 5 segundos la luces parpadearán de mane alternativa quite la mano d debajo de la di...

Page 16: ... a single shot of foam after each activation and automatically refreshes foam after 30 minutes or more of inactivity Top switch setting factory pre set High Traffic Mode Delivers a single shot of foam after each activation without auto refresh Middle switch setting Double Shot Mode Delivers 2 shots of foam after each activation without auto refresh Bottom switch setting Sensor Range The motor modu...

Page 17: ...shaft Align the orange arrows of the support shaft to the motor module Relocate obstruction Red and yellow LED does not flash when power is connected Batteries not installed properly Power cable plug not fully seated in receptacle Check orientation of batteries in battery compartment Insure power cable plug is fully seated Red and yellow LED continues to flash when soap refill is installed Refill ...

Page 18: ...ut in 50 to 90 shots replacement is recommended Red LED flashing slowly 1 time per second Low battery level Battery power will run out in approximately 500 shots Red LED flashing rapidly 4 times per second Batteries can no longer activate the dispenser Replace batteries Inadvertent soap dispensing Sensor range too long Move sensor switch to low Soap shot is occasionally small or runny Period of in...

Page 19: ...s le présent document peuvent répondre ou non aux exigences de l ADA dépendant du type d installation KIMBERLY CLARK CORPORATION DISCLAIMS LIABILITY FOR PERSONAL INJURIES OR PROPERTY DAMAGES RESULTING FROM INSTALLATION NOT PERFORMED BY KIMBERLY CLARK KIMBERLY CLARK CORPORATION RECHAZA TODA RESPONSABILIDAD POR LESIONES PERSONALES O DAÑOS Y PERJUICIOS DEBIDOS A INSTALACIONES NO REALIZADAS POR KIMBER...

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