Troubleshooting and FAQ
Question:
When browsing the Internet Radio I got the message ‘Unformatted Channel’. What does that mean?
Answer:
That’s because the station is closed.
Question:
Why can’t I play the Music even when I have selected my Media Player?
Answer:
Please check whether you have shared the Music streaming of the entire new device in the Media Player
11 in Windows XP or Vista. Please read setting the Windows media player 11 on page 8
Question:
Why is my player not streaming even I have done the setup of the Windows media player 11?
Answer:
Please check if your PC or Notebook has gone to Hibernate mode. The Media streaming does not work in
the hibernate mode.
Question:
Can I download the music folder or music file to my
Music Player
?
Answer
: No the device do not support music file download
Question:
What is Radio search? And am I required to subscribe to Radio search service for my product in order to
listen to Internet Radio?
Answer:
Radio search service provides online internet radio directory which aggregates tens of thousands of radio
stations and podcasts. The directory maintained by Radio search are updated time to time in order to make sure the
maximum level of accessibility of individual Internet Radio channel. Your product product is shipped with bundling
Radio search service to make sure customer have seamless user experience. So, customer needs not have
individual subscription for Radio search service.
Question:
How do I connect my product to a Wi-Fi network?
Answer:
When you use a feature that requires an internet connection, like Internet Radio and Media Stream, the
product will automatically connect to available network. This process is called “Wi-Fi zero-configuration”. Once the
network is connected, you can automatically enter into the function modes.
Question:
What is product Wi-Fi zero-configuration? How does it work?
Answer:
product Wi-Fi zero-configuration is an intelligent service used to provide end customer like you a harass-
free user experience on Wi-Fi setup. It will automatically connect to open Wi-Fi access point or load saved profiles.
Question:
What is product Wi-Fi profile?
Answer:
product Wi-Fi profile is a configuration set for your Wi-Fi connection. It contains all the information you need
to access a Wi-Fi access point. The profile helps you to ease the trouble to remember all the details regarding access
point.
Question:
What is Wi-Fi setup wizard?
Answer:
Wi-Fi setup wizard will help you setup up Wi-Fi network in step by step manner in certain special case, like
when you access a fresh access point with security protection for the very first time.
Question:
How do I bring up Wi-Fi setup wizard?
Answer:
When Wi-Fi zero-configuration is in progress, you can switch it to choose Wi-Fi setup wizard by press the
“NAVI” Knob once. Also, you may like to go into “Setting” then “Network” menu then choose the “Use LAN” or “Use
WIFI” option from there.
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