8
Trouble Shooting
Please refer to the checklist below before you call your supplier to
request a service call. You will be charged for a service call if we find
that the equipment is not at fault even if it is still within the guarantee
period.
If there is no power to the warmer i.e. lights are not working, element is
not heating up, check to see:
1.
Is the warmer switched on at the socket?
2.
Have you turned the simmerstat dial on?
3.
Has the fuse blown in the plug?
4.
Is the trip on the mains board still on?
5.
Has the mains circuit been overloaded?
6.
Is the warmer the only piece of equipment using the socket?
7.
Is the mains flex damaged?
For any other operating issues, telephone your supplier or King Edward
Catering Equipment, we will attempt to assist you over the telephone if
we can.
Warranty
•
Your unit has a parts guarantee for a period of 1 year for UK purchases,
please check with your supplier to confirm if you also have cover for
the labour content of any service call, your product invoice may also
have this information. The guarantee covers defective parts or
workmanship from the time of purchase for a period of 1 year. This does
not affect your statutory rights.
•
Bulbs, fuses, door seal, damage to mains lead and glass parts are not
covered by guarantee. Faults arising from incorrect maintenance or
cleaning and the fitting of unspecified parts are also excluded.
•
We respond to all service calls promptly but depending on
Geographical limits and other limitations beyond our control we may
not be able to attend within 24 hours.
•
Wherever possible we will attempt to establish the nature of the fault
over the telephone and may decide to send parts directly to site.
•
In exceptional circumstances we may require the equipment back to
our factory for repair, in these cases please allow 4 days from
collection to delivery.
