All King Edward equipment is covered by a 1 year guarantee from the time of
purchase; this does not effect your statutory rights. Depending on the contract
you have entered into with your supplier, the guarantee may cover Parts Only
or be full Parts & Labour. Please check with your supplier for confirmation.
Irrespective of the level of cover certain items are not covered by the
manufacturers guarantee: bulbs, fuses, main oven door seal, glass and damage
to the mains lead.
The manufacturers guarantee covers all components with the exceptions
highlighted above – but it does not cover external surfaces and trim.
Breakages to external trim (eg brass fittings, flue, etc) and the deterioration in
the quality/appearance of surface panels, canopy and stainless steel interiors,
which are deemed to have been caused by general wear & tear through oven
usage, are not covered by this guarantee.
Please check your fuses and electricity supply before calling out an engineer
as service calls requested in error will be charged at the normal rate.
Please have the equipment sited where it is easily accessible to the engineer
and where there is adequate room to work. In the case of an oven, please
ensure the product has not been used within 6 hours of the engineers visit and
that it has cooled down sufficiently to work on.
Most service calls will be responded to within 48 hours. However, in
exceptional circumstances we may require the equipment back at our factory
for investigation and repair. In these instances please allow 4 working days
from collection to delivery.
Persons not authorised by King Edward Catering Equipment should not
attempt to repair/adjust any part without our prior consent as this may
invalidate our guarantee as would the fitting of non specified parts.
Please contact King Edward on 01885 489200 or your equipment supplier if
you have any problems.
For future reference please write your equipment serial number here:
GUARANTEE
