8
Trouble Shooting
Please refer to the checklist below before you call your supplier to request a service call. You will be
charged for a service call if we find that the equipment is not at fault even if it is still within the
guarantee period.
If there is no power to the warmer i.e. lights are not working, element is not heating up, check to see:
1.
Is the warmer switched on at the socket?
2.
Have you turned the thermometer dial on?
3.
Has the fuse blown in the plug?
4.
Is the trip on the mains board still on?
5.
Has the mains circuit been overloaded?
6.
Is the warmer the only piece of equipment using the socket?
7.
Is the mains flex damaged?
For any other operating issues, telephone your supplier or King Edward Catering Equipment, we will
attempt to assist you over the telephone if we can.
Warranty
•
Your unit has a parts guarantee for a period of 1 year for UK purchases, please check with your
supplier to confirm if you also have cover for the labour content of any service call, your product
invoice may also have this information. The guarantee covers defective parts or workmanship from
the time of purchase for a period of 1 year. This does not affect your statutory rights.
•
Bulbs, fuses, door seal, damage to mains lead and glass parts are not covered by guarantee. Faults
arising from incorrect maintenance or cleaning and the fitting of unspecified parts are also
excluded.
•
We respond to all service calls promptly but depending on Geographical limits and other limitations
beyond our control we may not be able to attend within 24 hours.
•
Wherever possible we will attempt to establish the nature of the fault over the telephone and may
decide to send parts directly to site.
•
In exceptional circumstances we may require the equipment back to our factory for repair, in these
cases please allow 4 days from collection to delivery.
•
Please ensure that the equipment is completely cooled and in an area where it can be worked on
before the engineer’s visit.
•
At the end of its life this equipment must not be disposed of along with household
waste. Its high metal content makes it ideal for recycling and it can be disposed of
through a recognised disposal system.
