King Quest VQ4100, Troubleshooting Manual

Page 1: ...VQ4100 TROUBLESHOOTING GUIDE 11200 Hampshire Avenue South Bloomington MN 55438 PH 952 922 6889 FAX 952 922 8424 kingconnect com VQ4100 KING Quest HDTV System TM ...

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Page 3: ...rm Configuration 29 4 8 Troubleshooting Flowchart 30 33 4 9 Troubleshooting Flowchart Tailgater Mode 34 37 4 10 Troubleshooting Tailgater Mode 38 41 4 11 Troubleshooting 42 5 BLOCK TIMES 44 6 REPLACE ELEVATION MOTOR 45 7 REPLACE AZIMUTH MOTOR AND POT ASSEMBLY 46 47 8 REPLACE MAIN AND TILT CIRCUIT BOARDS 48 49 9 DEFINITION OF TERMS 50 WARRANTY CONSIDERATION FORM 51 IMPORTANT NEVER USE THE POWER INJ...

Page 4: ...ing The satellite TV market is expanding and changing The KING Service Department stays up to date with the latest information to assist you in keeping troubleshooting and repair time to a minimum When calling our service department a KING technician will issue a Customer ID Number or Case Number and then clearly define the proper course of action to follow If any work is to be performed or parts ...

Page 5: ... technician will issue a Service Order Number and advise technician on how to proceed 3 After repairs are completed the following must be sent to KING Defective Part Warranty Labor Claim will not be processed until part is returned Warranty Consideration Form Copy of Work Order Proof of Purchase KEY POINTS 1 For units in service longer than one year the customer is responsible for labor time 2 Ins...

Page 6: ... DIRECTV SD Switch Type 02 Multiswitch Dish Type 01 18 Round DIRECTV SD with Locals Switch Type 02 Multiswitch Dish Type 02 3 LNB 18 x 20 If your receiver does not offer one of these settings call KING at 952 922 6889 ext 173 for assistance Older receivers choose round dish 1 satellite Older receivers choose oval dish 2 satellites The KING Quest will not work with SWM only receivers For receiver c...

Page 7: ...in a position with a clear view of the southern sky to scan for the DIRECTV 101 satellite Make connections 1 3 in the order shown Place the KING Quest on a stable and reasonably level surface with a clear view of the southern sky When placing the KING Quest in position be sure surface is dry and free of loose dirt or sand When all connections are made the antenna will scan for the DIRECTV 101 sate...

Page 8: ... programs on a different channel than the one you are watching All components sold separately If you wish to start a new scan for example the unit gets moved and you lose reception Pressing the power injector s RESET button is the preferred method to start a new scan but there are two alternate methods as well Disconnect and reconnect the coax from the MAIN port on the antenna unit Press the RESET...

Page 9: ...Page 7 Power Injector 3 4 SWM Only Receiver Connections ...

Page 10: ...Page 8 Power Injector 3 5 Troubleshooting Flowchart ...

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Page 14: ...to power injector and power injector is plugged in Make sure powered receiver is connected to power injector and TV Antenna unit scans but does not find satellite Line of sight obstruction Move antenna unit to have a clear view of the southern sky Press RESET on power injector to start a new scan Picture on TV goes in and out Temporary obstruction of signal Heavy rain or snow may cause loss of sig...

Page 15: ...ection 4 3 receiver configuration After performing the check switch test use the operating instructions in section 4 4 IMPORTANT DISH CUSTOMERS ONLY If you have a DISH model ViP 211z ViP211k ViP211 or 411 single tuner HD receiver you can use the simplified KING Tailgater user interface on your receiver In section 4 2 Antenna Configuration choose Tailgater Mode Turn on your TV receiver and controll...

Page 16: ...1 Connections IMPORTANT When using DIRECTV service receiver s must not be SWM only receivers and must be configured as follows Dish Type 01 18 Round Switch Type 02 Multiswitch Do this in the receiver s satellite setup menu screens ...

Page 17: ...ERENT SERVICE 1 With controller on press and hold SCAN for five seconds The COAX CONNECTION light and the SCAN PROGRESS lights that indicate the currently selected service will begin flashing 2 Press SCAN repeatedly to scroll thru the available service options 3 When the correct lights turn on to show the desired satellite configuration press and hold SCAN for five seconds to save in memory All li...

Page 18: ...may need to configure the antenna for DISH HD and SD Alternate page 15 3 On the receiver remote press MENU 6 1 1 4 Highlight Check Switch Press SELECT on the remote NOTE Some receivers may prompt you to select Check Switch a second time to initiate the test 5 Make sure SuperDISH and Alternate boxes are NOT selected NOTE Not all receivers will display a screen with options that include SuperDISH an...

Page 19: ...nload 9 DISH HD and SD and DISH HD and SD Alternate only Verify saved settings show desired satellite trio 61 5 110 119 or 110 119 129 DISH HD and SD Alternate DISH HD and SD NO X s MUST SHOW SW64 7 When test is complete a screen similar to one below should appear After screen verification continue with check switch test procedure at bottom of page NOTE Screen graphics may vary UC1000 Controller N...

Page 20: ...is complete the appropriate lights will be on to show which satellites were found Wait for the program guide to download and then select your desired channel Enjoy If you move the vehicle you will have to reacquire the satellites by repeating the scan process The KING Quest will go into sleep mode after 15 minutes and the COAX CONNECTION light will dim To turn the unit off at any time press POWER ...

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Page 22: ... MENU 6 1 1 to display the Point Dish screen 2 Use the arrow buttons on the remote to highlight Check Switch Press SELECT on your remote See the next page for downloading programming to the second receiver 3 Verify SuperDISH and Alternate are not selected Verify Test is highlighted Press SELECT on your remote 4 When test is complete highlight Save Press SELECT on your remote Antenna locked on and ...

Page 23: ...annel on the main receiver that is broadcast from the 119 satellite then the second receiver will be able to view any channel broadcast from the 119 satellite If you switch channels on the main receiver to one that is broadcast from a different satellite i e your channel was broadcast from satellite 119 but your new channel is broadcast from the 110 or 129 the antenna will automatically switch to ...

Page 24: ...lay IF YOU ARE USING A NEW RECEIVER WITH THE KING QUEST YOU MUST FOLLOW THE FIRST TIME SETUP PROCEDURE STARTING BELOW AFTER THIS FIRST TIME PROCEDURE YOU CAN USE STANDARD OPERATION WITH DISH RECEIVER STARTING ON PAGE 26 FIRST TIME OPERATION WITH NEW DISH RECEIVER Go to kingconnect com receivers for a list of compatible DISH receivers MAKE SURE TO INSTALL THE BATTERIES IN THE RECEIVER S REMOTE CONT...

Page 25: ...at includes the first letter of the state you are currently in Press SELECT 3 Highlight the state you are currently in from the state menu Press SELECT 4 Verify Scan is highlighted Press SELECT The scan will begin and may take up to several minutes to complete IMPORTANT If you move the antenna unit any time during or after the scan you will have to repeat steps 2 6 UC1000 Controller ...

Page 26: ...software for the Custom User Interface This step may take 20 25 minutes 5 The receiver will reset and the Mobile Antenna Setup Screen will appear Repeat steps 2 4 to start a second scan The unit will scan a second time UC1000 Controller ...

Page 27: ... be activated To activate service call 1 800 963 DISH 3474 After your receiver is activated the electronic program guide will download This may take up to 10 minutes to complete potentially longer if an external hard drive is connected This completes the setup for new receivers You may now use STANDARD OPERATION WITH DISH RECEIVER starting on the next page for subsequent use UC1000 Controller ...

Page 28: ...e If the Mobile Antenna Setup screen does not display press MENU 6 1 1 on your remote Highlight the Check Switch button then press SELECT on your remote STANDARD OPERATION WITH DISH RECEIVER IN STEPS 1 5 DO NOT BLOCK THE ANTENNA S LINE OF SIGHT TO THE SATELLITES IN THE SOUTHERN SKY AT ANY TIME IMPORTANT If you move the antenna unit any time during or after the scan you will have to repeat steps 1 ...

Page 29: ...ify Scan is highlighted Press SELECT The scan will begin and may take up to several minutes to complete This screen will display during the scan 4 When the scan is complete the Acquiring Signal message will display Acquiring the signal may take up to 5 minutes to complete UC1000 Controller ...

Page 30: ...e will download This may take up to 10 minutes to complete potentially longer if an external hard drive is connected If your receiver has not been used for awhile the 013 error message may appear Call 1 800 333 DISH 3474 and follow the prompts to reauthorize your receiver Note that if channel 101 appears scroll channel up or down to make sure 013 error message does not appear You can view your pro...

Page 31: ...onditions Beep pattern will change to indicate new condition 4 When alarm is in desired condition press and hold SCAN for 5 seconds to save in memory COAX CONNECTION light will turn solid and SCAN PROGRESS lights will stay off 5 Press POWER to turn off the controller ALARM OPERATION If the coax cable is disconnected from the antenna unit or the controller while the system is turned on or in standb...

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Page 36: ...Page 34 4 9 Troubleshooting Flowchart Tailgater Mode UC1000 Controller ...

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Page 40: ... obstructions 2 Check that the coax cable between your receiver and the antenna unit is connected properly 3 Unplug the power cord of your receiver for 10 seconds and plug it back in It may take up to 5 minutes for your receiver to power back on Partial Signal Loss 002 Obstructions to the antenna s view of the southern sky such as tree branches severe rain etc 1 Make sure nothing is blocking the a...

Page 41: ...appears All Satellites Not Found 150 Obstructions to the antenna s view of the southern sky such as tree branches severe rain etc Your physical location may be outside the footprint of the desired orbital slot 1 Make sure nothing is blocking the antenna s view of the southern sky such as tree branches severe rain or other obstructions 2 Unplug the power cord of your receiver for 10 seconds and plu...

Page 42: ...6 Local channels may not be available if your receiver is not physically located at or near the address listed on your DISH account N A Missing Channels The electronic program guide may not be set to My Channels You may not have the orbital slots required to view the missing television programming 1 Press the GUIDE button on your remote twice to display the Favorites List Options menu Select My Ch...

Page 43: ... may take a few minutes to download the electronic program guide and acquire signal before live TV appears Guide Time is Incorrect The guide time may be incorrect if your receiver is not physically located at the address listed on your DISH account N A Video Pixels Audio Pops Obstructions to the antenna s view of the southern sky such as tree branches severe rain etc Your receiver s signal is low ...

Page 44: ...e powered receiver is connected to controller and TV Antenna unit scans but does not find satellite Line of sight obstruction Move antenna unit to have a clear view of the southern sky Press SCAN to start a new scan Picture on TV goes in and out Temporary obstruction of signal Heavy rain or snow may cause loss of signal Reception will improve as weather clears Make sure nothing is temporarily bloc...

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Page 46: ...ction 5 BLOCK TIMES REPLACEMENT PROCEDURE TIME IN MINUTES Actuator Unit 30 LNB 30 Elevation Motor 30 Azimuth Motor Potentiometer 30 Main Circuit Board Tilt Board 30 NOTE See sections 6 8 for detailed instructions ...

Page 47: ...Page 45 Section 6 REPLACE ELEVATION MOTOR ...

Page 48: ...Page 46 Section 7 REPLACE AZIMUTH MOTOR AND POT ASSEMBLY ...

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Page 50: ...Page 48 Section 8 REPLACE MAIN AND TILT CIRCUIT BOARDS ...

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Page 52: ...e AZIMUTH Circular rotation around the vehicle Using the clock as a reference the front of the vehicle is 12 00 and the rear is 6 00 DIRECT LINE OF SIGHT An unobstructed path from the satellite to the antenna Any tall objects such as poles trees buildings mountains even people standing close to the antenna unit can block the signal from reaching the dish ...

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Page 54: ...V is a registered trademark of DIRECTV L L C DISH and Tailgater are registered trademarks of DISH Network L L C KING is a registered trademark of Electronic Controlled Systems Inc KING Quest and Simply better by design are trademarks of Electronic Controlled Systems Inc ...

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Page 56: ... 2016 KING 22332 Rev A VQ4100 KING Quest Troubleshooting Guide 11200 Hampshire Avenue South Bloomington MN 55438 PH 952 922 6889 FAX 952 922 8424 kingconnect com Simply better by design ...