KING Swift KS1000, Manual

Page 14

TROUBLESHOOTING

The KING WiFiMax doesn’t power on (no blue lights on front).

 Make sure power supply plug is securely inserted into back of KING WiFiMax.  Make 

sure the power supply is plugged into a known good power outlet. 

I can’t find the network KING_XXXXXX_5G or KING_XXXXXX.

 Make sure your KING WiFiMax is plugged in. It may take up to a minute for these 

networks to appear. Some older devices may be unable to see the 5GHz network. 

This is completely okay; just use the KING_XXXXXX network.

I can’t connect to mykingwifi.com

 Make sure you are connected to your KING WiFiMax’s network. Then make sure you 

type in the web address exactly as it appears in this manual: 

http://mykingwifi.com

.

I can’t enter a password in the designated box.

 Choose WPA/WPA2-PSK under “Encryption Mode” (right above the password box) 

to enable password protection. 

I don’t see the Upstream WiFi name I want to extend in my list of networks.

 If a network is very far away or very weak, the KING WiFiMax may not be able to see 

it, or may not offer it as an option. Try scanning again for networks by clicking on the 

blue circular arrows. If your network is still not offered as an option, try moving your 

KING WiFiMax to a location closer to your desired network.

When my router reboots, it gets stuck at 100% and won’t finish rebooting.

 Try reloading the page.  If the page won’t load, make sure your device is still 

connected to the KING WiFiMax.  It may have disconnected during the reboot.

The KING WiFiMax doesn’t seem to extend the range of my Wi-Fi, or has trouble 

picking up signal from my source.

 Make sure all 4 antennas (3 if KING Swift is connected) are pointing up.  If wall 

mounting, antennas must be rotated to point up as well. 

 Certain types of obstructions (other vehicles, buildings, or large amounts of metal) 

can reduce signal levels.  Try relocating the KING WiFiMax.

Let us help!   KING Customer Service   952-345-8147

NOTE:

  KING WiFiMax can be reset by 

pressing and holding  

the reset button until the front 

lights go out (15-20 seconds).

POWER

Back of KING WiFiMax

WIFI

RST/WPS

KC1244