Page 18
TROUBLESHOOTING
The WiFiMax doesn’t power on (LED on top front does not turn on).
Make sure power supply plug is securely inserted into back of the WiFiMax. Make
sure the power supply is plugged into a known good power outlet.
I can’t
¿
nd the network KING_XXXXXX_5G or KING_XXXXXX.
Make sure your WiFiMax is plugged in. It may take up to a minute for these networks
to appear. Some older devices may be unable to see the 5.8 GHz network. This is
completely okay; just use the KING_XXXXXX network.
I can’t connect to mykingwi
¿
.com
Make sure you are connected to your WiFiMax’s network. Then make sure you type
in the web address exactly as it appears in this manual:
http://mykingwi
¿
.com
.
I can’t enter a password in the designated box.
Choose
WPA/WPA2-PSK (recommended)
under “Encryption Mode” (right above
the password box) to enable password protection.
I don’t see the Upstream WiFi name I want to extend in my list of networks.
If a network is very far away or very weak, the WiFiMax may not be able to see it,
or may not o
ႇ
er it as an option. Try scanning again for networks by tapping on the
blue circular arrows. If your network is still not o
ႇ
ered as an option, try moving the
WiFiMax to a location closer to your desired network.
When my router reboots, it gets stuck at 100% and won’t
¿
nish rebooting.
Try reloading the page. If the page won’t load, make sure your device is still
connected to the WiFiMax. It may have disconnected during the reboot.
The WiFiMax doesn’t seem to extend the range of my Wi-Fi, or has trouble picking
up signal from my source.
Make sure all 4 antennas (3 if the Swift is connected) are pointing up. If wall
mounting, antennas must be rotated to point up as well.
Certain types of obstructions (other vehicles, buildings, or large amounts of metal)
can reduce signal levels. Try relocating the WiFiMax.
Let us help! KING Customer Service 952-345-8147
To reset the WiFiMax:
Press and hold the RESET button until the front LED starts
À
ashing (5-10 seconds). The reset takes one to two minutes. The LED turns light green
when done.
NOTE: You will have to re-enter your name and password (page 6).
