Connection Problems
Sometimes connection problems happen between the app and the thermometer. To be sure there
aren’t any, the following tips should be applied.
1.
On your iPhone, double-tap the home button.
2.
Swipe the Kinsa app up to close it.
3.
Next be sure the headphone jack is clear of lint. You can clean the headphone jack by
gently using a toothpick to clear it out.
4.
Finally make sure you listen for a ‘click’ when you use any of these combinations of
plugging your:
o
Kinsa into the black adapter (setup only)
o
Black adapter into the phone (or Lightning adapter iP: iPhone 7) ((setup only))
o
Kinsa into the phone
o
Kinsa into the extension cord
o
Extension cord into the phone (or Lightning adapter: iPhone 7)
Audio Settings
Now that everything is clean and connected, let’s check some of your smartphone's audio
settings as these can cause setup and temperature reading issues as well.
NOTE
: We will be calibrating / setting up the thermometer after checking these settings. If setup
was completed once before, don’t worry. Calibrating the thermometer a second time can only
help with temperature reading accuracy.
1.
Open your iOS Settings.
2.
Scroll down and tap on Music.
3.
If “EQ” is set to “Late Night”, tap on it and switch it to anything else. You can change
this back after the Kinsa setup.
4.
Go back to Music. If “Volume Limit” shows that it is “On”, tap on it and drag the slider
as far to the right as it will go. This will turn it to “Off”. You can change this back after
the Kinsa setup.
5.
Go back to Settings, and then navigate to General > Accessibility.
6.
Scroll down to “Mono Audio”. If turned on, switch it to off.
7.
Next scroll to the audio volume balance slider (or tap “Audio Balance” to access it).
8.
Move the audio balance slider to the far left and release it.
9.
Move the slider back to center. It should snap into place once you're close enough. Make
sure the slider is completely centered. If it is even slightly off like the first image below
you’ll need to try again. The second image is centered.
