Kinsa KSA-004 Manual Download | Manualshive

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

Don’t change the phone volume.



Wait about 30 seconds between readings. Kinsa takes its best readings from room
temperature, so back to back readings can confuse it.

Reboot Smartphone

Lastly, we recommend rebooting or restarting your smartphone to clear out any junk settings or
glitches which may be causing trouble.

This should resolve your setup or reading issue. If not, please contact us by

Submitting This

and we’ll be happy to help!

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Summary of Contents for KSA-004

Page 1: ... flat surface of the sensor not just the rim see picture below 2 To ensure an accurate temperature reading for children 1 year or older and adults gently tug the ear straight up and back then snugly insert the tip into the ear canal and press the large button Per the U S Mayo Clinic digital ear thermometers aren t recommended for newborns 3 Remove the batteries for one minute and then reinsert the...

Page 2: ...If you still have issues after following these steps please reach out to our Customer Happiness team right away at www kinsahealth com help Thanks ...

Page 3: ...tery life so if you re having trouble pairing you can reset the Ear 1 Remove or delete any previously connected Kinsa devices from your smartphone s Bluetooth settings 2 Press and hold the small white Bluetooth button which is on the left side of the thermometer 3 Next press and hold the large round power button located above the LCD screen 4 Keep holding both buttons down until the screen resets ...

Page 4: ...ces AViTA 4 Tap the corresponding ⓘ button 5 Tap Forget This Device then Forget Device 3 Reset the Smart Ear 1 Hold down the small white Bluetooth button on the left side of the Smart Ear 2 Hold down the large round button located above the LCD screen 3 Keep holding down both buttons for 5 to 7 seconds until the screen blinks off and on beeps and then shows a flashing Bluetooth icon which looks li...

Page 5: ...tore and tap Menu My Apps Games See if there is an update for the Kinsa app If so update the app Remove the Kinsa Bluetooth device from your phone 1 On your Phone open Settings Bluetooth must be on 2 Under Paired devices look for KS_ If it appears tap on the gear icon next to it and select Unpair 3 Press the Home button to exit settings Reset the thermometer 1 Press and hold the small white Blueto...

Page 6: ...Lock which prompts a PIN or pass key in order to complete set up of Bluetooth devices The prompt can present itself in various ways depending on phone type Sometimes the prompt is in the Notifications bar at the top of the screen it s an audible alert or it s a dialog box on the screen Each user should research how Smart Lock works on their individual device including finding out what your PIN or ...

Page 7: ...ps like BoomSound or PowerAmp Latest app version Reboot Smartphone By checking each of these we can almost guarantee that your problem will get solved and stay solved So let s begin Connection Problems Sometimes connection problems happen between the app and the thermometer To be sure there aren t any the following tips should be applied 1 Launch the Recent Applications menu 2 Swipe right to close...

Page 8: ...Settings 2 Navigate to Accessibility Hearing 3 If turned on switch Turn off all sounds to off 4 If turned on switch Mono audio to off 5 Access the Sound Balance section you might need to tap Left and right sound balance Nexus 6 users Because you DO NOT have a sound balance section if you have installed an app that allowed you to change the audio balance open that app to center the audio 6 Move the...

Page 9: ... you just installed the app 1 On your phone go to the Google Play app store 2 Tap Menu My Apps Games 3 Scroll down and see if there is an update for the Kinsa app If so update the app Reopen the Kinsa app navigate to the menu option upper left and tap Set up Thermometer Do not touch the volume during setup If the app doesn t appear to sense the adapter thermometer make sure the flat side of the th...

Page 10: ...nning Nougat please see our other FAQ here for additional information https support kinsahealth com hc en us articles 115000363046 If you still have issues please contact us by Submitting This Form and we ll be happy to help iOS Troubleshooting Stick Setup or Temperature Reading errors There are a few issues that can interfere with the setup or temperature reading of your Kinsa Stick thermometer o...

Page 11: ... will be calibrating setting up the thermometer after checking these settings If setup was completed once before don t worry Calibrating the thermometer a second time can only help with temperature reading accuracy 1 Open your iOS Settings 2 Scroll down and tap on Music 3 If EQ is set to Late Night tap on it and switch it to anything else You can change this back after the Kinsa setup 4 Go back to...

Page 12: ...ume during setup If the app doesn t appear to sense the adapter thermometer make sure the flat side of the thermometer is even with the surface it is resting on You can even give the adapter and thermometer a quarter or half turn each Turning the audio plug s may help the phone detect the connection and initiate setup If still an issue restart your phone and try setup once more leaving volume unto...

Page 13: ...ture so back to back readings can confuse it Reboot Smartphone Lastly we recommend rebooting or restarting your smartphone to clear out any junk settings or glitches which may be causing trouble This should resolve your setup or reading issue If not please contact us by Submitting This Form and we ll be happy to help ...

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