K-FORCE manual
25
Troubleshooting
If any difficulties occur while using the system, visit KINVENT's website.
Check if your problem appears in the following list.
Problems with the device
Problem
Actions
The device isn't turning on
1.
Recharge the battery
2.
If you suspect failure, contact your dealer or
check our website for the replacement
scheme
3.
For the K-FORCE Sens, connect it to the
charger during the pairing
While not training, the device keeps the Green LED
on
1.
Restart the app and wait for 3 minutes for
the device to shut down
The device isn't shutting down after 3 minutes of
inactivity
1.
Check our website for the shutting down
procedure
2.
For the K-FORCE Sens, connect another
device if the Sens isn’t shutting down
Connectivity problems
Problem
Actions
The device is turned on but isn't connecting.
1.
Make sure your smartphone or tablet is
compatible with K-FORCE.
2.
Check if Bluetooth and positioning are
enabled, on your tablet or smartphone
3.
Check if the sensors are properly charged
4.
Restart the app
5.
Restart your tablet or smartphone
6.
Make sure your device is close to your tablet
or smartphone